Certified Senior Specialist of Occupancy Public Housing (CSSO-PH)

Certification Type: 
Specialist Certification

By achieving NAHRO’s Certified Senior Specialist of Occupancy (CSSO-PH) designation, an individual has demonstrated that he/she has the knowledge, skills and ability necessary to understand the public housing occupancy cycle.  He/she can implement policies and procedures including effective interviewing and screening, maintaining waitlists, evaluating eligibility and income, calculating rents and utility allowances accurately, and handling lease and grievance procedures.  This individual also demonstrates an understanding of the role and responsibility of a supervisor or manager position and can identify critical competencies, of the elements involved with successful recruitment, selection and retention of staff, of  the value in understanding others and the power of listening for understanding.    He/she also has acquired new skills in performance management and can  use critical thinking and problem- solving to address causal issues, has learned techniques to make decisions effectively, and uses goal setting, collaboration, and teamwork to enhance the work environment for optimum high performance.  This individual understands the importance of and agrees to adhere to the highest standard of professional conduct.

 Certification is achieved by completing the requirements for:

  • Experience
  • Education
  • Passing Exams
Certification Requirements: 
LESS Than Five Years' Experience in the Housing & Redevelopment Industry MORE Than Five Years' Experience in the Housing & Redevelopment Industry

1. Successful Completion of the following seminars:

1. Successfully Passed the following Exams and Completed the Assessment:

and completed

2. Completion of Certification Application 2. Completion of Certification Application

* It is possible to take a combined Public Housing Occupancy, Eligibility, Income and Rent Calculation Seminar + Exam to fulfill these requirements.

Application form: 

1.95 CEUs required every 3 years

Contact Information: 

For further information regarding NAHRO Certification, contact:

Blake Pavlik, Certification Manager, at bpavlik@nahro.org or 877-866-2476 ext. 6261