High Performance Management: Creating a Positive Operations Management Environment for Optimum Productivity

Managers and supervisors are the instruments through which performance and productivity happen in any organization. An organization’s human resources are the engine driving quality, efficient accomplishment of work tasks, and effectively interacting with people served, and with co-workers. Managers’ and supervisors have a direct impact on how productively their work unit operates. An agency’s human assets directly impact the success and quality of services delivered to their communities.

Managing or supervising require unique sets of knowledge, skills and competencies. NAHRO’s High Performance Management seminar provides not only key knowledge, but the opportunity for participants to experiment and to experience critical tools and techniques that can assist them to more effectively manage and supervise their people.

As with any skill, reading a book or hearing a lecture does not result in a person’s ability to effectively improve that skill. High Performance Management is cutting edge, employing contemporary, validated knowledge. It is a participant-centered interactive course. It engages participants in self-assessing their key competencies and management styles. It provides the opportunity to use exercises, case studies, assessments, simulations and other reinforcement that help to anchor the learning. (1.95 CEUs)

The High Performance Management course’s key elements include:

  • Roles and Responsibilities in Management and Supervisory Positions
  • Identifying Critical Competencies
  • Individual Communication and Management Self-Assessment
  • Understanding Others – Similarities and Differences
  • Communication Techniques to Obtain Results
  • The Power of Listening for Understanding
  • Conflict Management
  • Elements of Productive, Motivating Work Environments
  • Effective Hiring, Training, Coaching and Disciplining Techniques
  • Critical Thinking and Problem-Solving that Address Causal Issues
  • Goal Setting, Decision-Making
  • Collaboration and Teamwork in Work Groups

Who Should Attend

High Performance Management is appropriate for Public/Assisted Housing property managers, Housing Choice Voucher managers and supervisors, staff with supervisory responsibilities in any area of the organization, including Maintenance and Occupancy. Staff who are new to management and supervisory responsibilities, senior staff and executives interested in honing their skill set and those who aspire to management and supervisory positions or are being groomed through succession planning within the organization, also will benefit from attendance.

NAHRO’s Professional Development System (NPDS) introduces new courses required to qualify toward NAHRO’s Operations Management Certification. High Performance Management is a key course requirement in this certification process.

Registration begins at 8:00 am on the first day
Seminar runs daily from 8:30 am - 4:30 pm

Click here to view the topics covered

This seminar is offered in a blended learning format. This means that some materials will be sent to participants to review on their own before the first day of the seminar.

Upcoming Seminars


Online Individual Registration

Online Group RegistrationRegister by Fax

There are no classes scheduled at this time. To be added to a list to recieve a notification as soon as a class is scheduled, email Spiro Vithoulkas at svithoulkas@nahro.org.


Registration TypeEarly Price*Regular Price
NAHRO Member$775$815

*Applicable to registrations submitted up to 30 days before the seminar start date

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