High Performance Management:
Creating a Positive Operations Management Environment for Optimum Productivity
Managers and supervisors are the instruments through which performance and productivity happen in any organization. An organization’s human resources are the engine driving quality, efficient accomplishment of work tasks, and effectively interacting with people served, and with co-workers. Managers’ and supervisors have a direct impact on how productively their work unit operates. An agency’s human assets directly impact the success and quality of services delivered to their communities.
Managing or supervising require unique sets of knowledge, skills and competencies. NAHRO’s High Performance Management seminar provides not only key knowledge, but the opportunity for participants to experiment and to experience critical tools and techniques that can assist them to more effectively manage and supervise their people.
As with any skill, reading a book or hearing a lecture does not result in a person’s ability to effectively improve that skill. High Performance Management is cutting edge, employing contemporary, validated knowledge. It is a participant-centered interactive course. It engages participants in self-assessing their key competencies and management styles. It provides the opportunity to use exercises, case studies, assessments, simulations and other reinforcement that help to anchor the learning. (1.95 CEUs)
The High Performance Management course’s key elements include:
- Roles and Responsibilities in Management and Supervisory Positions
- Identifying Critical Competencies
- Individual Communication and Management Self-Assessment
- Understanding Others – Similarities and Differences
- Communication Techniques to Obtain Results
- The Power of Listening for Understanding
- Conflict Management
- Elements of Productive, Motivating Work Environments
- Effective Hiring, Training, Coaching and Disciplining Techniques
- Critical Thinking and Problem-Solving that Address Causal Issues
- Goal Setting, Decision-Making
- Collaboration and Teamwork in Work Groups
Who Should Attend
High Performance Management is appropriate for Public/Assisted Housing property managers, Housing Choice Voucher managers and supervisors, staff with supervisory responsibilities in any area of the organization, including Maintenance and Occupancy. Staff who are new to management and supervisory responsibilities, senior staff and executives interested in honing their skill set and those who aspire to management and supervisory positions or are being groomed through succession planning within the organization, also will benefit from attendance.
NAHRO’s Professional Development System (NPDS) introduces new courses required to qualify toward NAHRO’s Operations Management Certification. High Performance Management is a key course requirement in this certification process.
Schedule and Agenda
Registration begins at 8:00 a.m. on the first day.
Seminar runs daily from 8:30 a.m.-4:30 p.m.
Day 1:
8:30 a.m. – 4:30 p.m. |
Day 2:
8:30 a.m. – 4:30 p.m. |
Day 3:
8:30 a.m. – 4:30 p.m. |
- Introduction- Program and Participants
- Pre-Assessment
- Roles and Responsibilities of a Manager
- Key Competencies of Management- Overview
- Individual Management and Communication Style/ Attribute Assessment.
- Comparative Analysis – Individual self assessment of style and attributes as they relate to, and impact on, key managerial competencies.
- Assignment – Analysis of three brief case studies
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- Effective Communications and Listening Skills Development Communication’s relationship to productivity, performance and motivation
- Effective Supervision: Creating a High Performance Motivating Environment
- Quality Assurance: Methods, Applications and Benefits
- Assignment: Operational Management In-Basket
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- Critical Thinking and Problem Solving: Objectively assessing problems and challenges and identifying casual issues rather than symptoms
- Mission and Setting Goals :Prioritizing, Planning, and Scheduling
- Exploring Team Work: Assessing the Current Condition of Staff Work Groups Team Development – Pros and cons
- Using Assessments to Identify and Act on Barriers to Cooperation in Work Groups and Teams
- Post-Assessment
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2010 Seminars - additional program dates and locations will be added.
Tuition
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Registration Type
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Early Price* |
Regular
Price |
Last Minute
Price** |
| NAHRO Member |
$775 |
$815 |
$945 |
Non-Member |
$1070 |
$1115 |
$1250 |
*Register up to 30 days before the seminar start date and pay the early rate.
**Register less than five business days before the seminar start date, and pay the last minute fee.
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