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On-Site Seminars and Technical Assistance

John L. Carroll Memorial Scholarship

Seminars

Managing Maintenance

Centralize or decentralize all or part of the operation? These are questions that agencies must address in the asset management environment. First, learn what each option can mean for your agency; then sharpen your management planning, including your work order system and personnel management skills. Learn how to formulate work standards and improve your PHAS score; communicate effectively with staff members and residents. Through case studies, experience new ways of doing the business of maintenance. (2.1 CEUs)

Who Should Attend
Property Managers who want to improve their housing agency’s maintenance operations, i.e. Maintenance Directors, Maintenance Foremen, Executive/Deputy Directors, and Maintenance Supervisors.
What You Will Learn
The first two days are devoted to maintenance management. Day three concentrates on action plan development — maintenance management staff working with residents and Executive Directors. Topics include:

Managing processes
Managing people
Administering significant components of the business
Developing plans for implementation

Click here for Registration Information

Schedule and Agenda
Registration begins at 8:00 a.m. on the first day.
Seminar runs daily from 8:30 a.m. - 4:30 p.m.

Day 1: 8:30 a.m. - 4:30 p.m.	Day 2: 8:30 a.m. - 4:30 p.m.	Day 3: 8:30 a.m. - 4:30 p.m.
Introduction Elements of Maintenance Elements of Maintenance Management Outcomes of Good Maintenance Management Planning Your Work Focusing Your Work Work Standards In Search of Dollars	Dealing With Your Customer—the Resident Understanding Who You Work With Hiring and Keeping Your Staff Safety on the Job Training Your Staff	Using Your Money Wisely The Paper Trail Tracking Inventory Executive Director’s Perspective on Maintenance Action Plan Development

2008 Seminars - additioanl dates and locations will be added

Dates	Location	Hotel Information	Instructor	To Register
July 21-23 Cancelled	Cancelled	Cancelled	Cancelled	Click here to download a registration form.

Tuition

Registration Type	Early Price*	Regular Price	Last Minute Price**
NAHRO Member	$690	$730	$860
Non-Member	$790	$835	$965
Register up to 30 days before the seminar start date and pay the early rate. *Register less than five business days before the seminar start date, and pay the last minute fee.

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