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On-Site Seminars and Technical Assistance

John L. Carroll Memorial Scholarship

Seminars

Public Housing Manager (PHM) Seminar and Exam

Join the more than 17,000 professionals in our industry who hold NAHRO's PHM credential, the industry standard! Obtain a solid foundation for your daily operating challenges in the public housing management industry. Discover your management style, and how you can best manage the people and the property you are responsible for. Maximize your comprehension and retention through case studies and small group discussions. (2.8 CEUs)

Who Should Attend
All public housing professionals who want to become recognized certified professionals in the industry.

What You Will Learn
You’ll participate in seminar exercises designed to maximize your comprehension and retention through case studies, small group discussions, etc., specifically:

Roles and Responsibilities of a Public Housing Manager
Day-to-Day Operational Management Skills
Communication, Problem Solving and Conflict Resolution
Latest Regulatory Changes

Click here for Registration Information

Schedule and Agenda
Registration begins at 8:00 a.m. on the first day.
(4-day seminar, 5th-day morning exam)

Day 1: 8:30 a.m. – 4:30 p.m.	Day 2: 8:30 a.m. – 4:30 p.m.	Day 3: 8:30 a.m. – 4:30 p.m.
Introductions Objectives Expectations Roles and Responsibilities of the Public Housing Manager Major Functional Components of Management	Personal Management Style Management Style Discussion Occupancy -Overview -Eligibility/Rent Determinations -Leasing Procedures and Legal Requirements	Lease Enforcement Grievance Procedures Rent Collections Communication Problem Identification/ Resolution

Day 4:
8:30 a.m. – 5:00 p.m.

Day 5:
8:00 – 10:30 a.m.

Decision-Making Consensus
Maintenance
Security
"Bringing It All Together"
A Case Study from the PHM Point of View
Evaluations/Feedback
Review Session for Certification Exam
Closure

PHM Examination
-120 mins.
-Report at 8:00 a.m.
-Exam begins at 8:30 a.m.

2008 Seminars - addtional dates and locations will be added

Seminar and Exam Dates	Location	Hotel Information	Instructor	To Register
July 14-18	Denver, CO	Courtyard Denver Tech Center 6565 South Boston Street Greenwood Village, CO 80111 303-721-0300 www.cydenvertech.com NAHRO Room Rate: $129 plus tx Cut-Off Date: June 27, 2008	Veronica Bukowski	Click here to download a registration form.
August 4-8	Charleston, SC	Homewood Suites by Hilton Charleston/Airport Conv. Ctr 5048 International Blvd. Charleston, SC 29418 843-735-5000 www.homesuites.com NAHRO Room Rate: $137 plus tax Rate Cut-Off Date: July 12, 2008	Bernice Butler	Click here to download a registration form.
September 8-12	Philadelphia, PA	Sheraton University City Hotel 3549 Chestnut Street Philadelphia, PA 19104 1-877-459-1146 www.sheratonphilly.com NAHRO Room Rate: $159 plus tax Rate Cut-Off Date: August 15, 2008	Richard Stanton	Click here to download a registration form.
October 13-17	Indianapolis, IN	Hilton Indianapolis 120 West Market Street Indianapolis, IN 46204 1-317-972-0600 www.hiltonindy.com NAHRO Group Rate: $139 plus tax Rate Cut-off Date: September 1, 2008	Veronica Bukowski	Click here to download a registration form.
November 10-14	Charlotte, NC	Hilton Garden Inn - Charlotte Uptown 508 E. Martin Luther King, Jr. Blvd. Charlotte, NC 28202 704-347-5972 www.hiltonuptown.com NAHRO Room Rate: $119 plus tax Rate Cut-Off Date: October 10, 2008	Richard Stanton	Click here to download a registration form.
December 8-12	Birmingham, AL	DoubleTree Hotel Birmingham 808 South 20th Street Birmingham, AL 35205 1-800-222-8733 www.doubletreebirmham.com NAHRO Room Rate: $129 plus tax Rate Cut-Off Date: November 15, 2008	Veronica Bukowski	Click here to download a registration form.

Tuition

Registration Type	Early Price*	Regular Price	Last Minute Price**
Seminar and Exam
NAHRO Member	$1050	$1080	$1210
Non-Member	$1410	$1455	$1585
Seminar Only
NAHRO Member	$760	$790	$920
Non-Member	$1015	$1060	$1190
Exam Only
NAHRO Member	$290	$290	$290
Non-Member	$395	$395	$395
Retakes	$260	$260	$260
Register up to 30 days before the seminar start date and pay the early rate. *Register less than five business days before the seminar start date, and pay the last minute fee.

Additional Exam/Certification Information

Authorization Form
NAHRO sends certification exam results only to the individual participant unless authorized by that participant to also send the results to the employer agency. Individual registrants must complete and sign the authorization section of the registration form in order to be registered for the exam. Each authorization requires a separate registration form.

Receiving Your Certification
Candidates who have achieved a passing score on the NAHRO PHM or SPHM Certification Examinations will be certified as either a Public Housing Manager or a Senior Professional Housing Manager respectively. After the designated exam has been scored and all registration fees are paid, a certificate and certification pin for the appropriate designation will be mailed within six weeks. No scores or acknowledgment of pass/fail status will be given over the telephone under any circumstances.

Exam Retakes
Candidates who may be unsuccessful with the PHM or SPHM exams may retake them as many times as necessary within a two-year timeframe. Registration is required for each administration of the examination.

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