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NAHRO Certification

On-Site Seminars and Technical Assistance

John L. Carroll Memorial Scholarship

Public Housing Manager (PHM)
Seminar and Exam

Join the more than 17,000 professionals in our industry who hold NAHRO's PHM credential, the industry standard! Obtain a solid foundation for your daily operating challenges in the public housing management industry. Discover your management style, and how you can best manage the people and the property you are responsible for. Maximize your comprehension and retention through case studies and small group discussions. (2.6 CEUs)

Who Should Attend
All public housing professionals who want to become recognized certified professionals in the industry.

What You Will Learn
You’ll participate in seminar exercises designed to maximize your comprehension and retention through case studies, small group discussions, etc., specifically:

Roles and Responsibilities of a Public Housing Manager
Day-to-Day Operational Management Skills
Communication, Problem Solving and Conflict Resolution
Latest Regulatory Changes

Schedule and Agenda
Registration begins at 8:00 a.m. on the first day.
(4-day seminar, 5th-day morning exam)

Day 1:
8:30 a.m. – 4:30 p.m.

Day 2:
8:30 a.m. – 4:30 p.m.

Day 3:
8:30 a.m. – 4:30 p.m.

Introductions, Housekeeping, Expectations
History of Public Housing
Property Management Model-Income/Expenses, Occupancy, Maintenance, Safety and Security, Resident Service
Role and Responsibility of the Housing Manager
Major Functions of Property Management
Asset Management/Property Based Management Overview
Personal Insights Profile Assessment

Impact of the Manager’s Personal Management Style, Property
Performance and Staff Productivity Exposition
-Conflict Management – 80% of the Manager’s Roll and Responsibility
Administration
Occupancy Cycle
Occupancy and Marketing
Property Management Performance Metrics – Occupancy Rate, Turnaround Time, Make Ready Time on Vacant Units, Income/Expense Ratios, Projections
Basic Property Management Budgeting - Operating Fun

Key Regulatory Issues
The Federal Requirement of the Lease
Lease Enforcement
Goal Focused Problem -Solving for Improvement
Effective Communications for Results
Rent Collection Issues
Lease and Grievance
Evictions

Day 4:
8:30 a.m. – 4:30 p.m.

Day 5:
8:00 – 10:30 a.m.

Role of the Housing Manager in Maintenance
Maintenance Types, Skills and Priorities
“The Maintenance Show” --Types of Properties, VAP, Walking the Development
Supervision Basics
The Manager’s Role in Security and Safety
Property-based Management Case Study
Closure - Examination Preparation, Evaluations, Certificates

PHM Examination
-120 mins.
-Report at 8:00 a.m.
-Exam begins at 8:30 a.m.

STUDY GUIDE

2010 Seminars - Additional dates and locations will be added

Seminar and Exam Dates	Location	Hotel Information	Instructor	To Register
January 25-29	Orlando, FL	Crowne Plaza Orlando Downtown 304 West Colonial Dr. Orlando, FL 32801 407.843.8700 (reservations) $129, Plus 12.5% Occupancy Tax – Standard Rooms Cut Off Date for reservations: January 15, 2010 (ask for the NAHRO group rate)	Veronica Bukowski	Click here to download a registration form.
March 1-5	NAHRO TRAINING CENTER Hammond Housing Authority 1402 173rd St. Hammond, IN 46324 For more information please contact: Pat Ratliff (219) 989-3265 ext.306	More info	Clifton Martin	Postponed
March 15-19	NAHRO TRAINING CENTER Neighborhood Resource Center (NRC) 815 Crosby Street Houston, TX 77019 For more information please contact: Linda Lemon (713) 260-0769	More details	Bernice Butler	Click here to download a registration form.
April 19-23	NAHRO TRAINING CENTER Arizona State University- Mercado Building 502 E. Monroe Street, Suite C300 Phoenix, AZ 85004 For more information please contact: Kurt Creager (602) 496-1460	More details	Bernice Butler	Click here to download a registration form.
June 7-11	Sacramento, CA	More details coming...	Veronica Bukowski	Click here to download a registration form.
June 21-25	NAHRO Training Center Harrisburg Housing Authority 351 Chestnut Street Harrisburg, PA 17101 For more information please contact: (717) 232-6781	More details	Bernice Butler	Click here to download a registration form.

Tuition

Registration Type	Early Price*	Regular Price	Last Minute Price**
Seminar and Exam
NAHRO Member	$1080	$1120	$1250
Non-Member	$1480	$1525	$1660
Seminar Only
NAHRO Member	$775	$815	$945
Non-Member	$1070	$1115	$1250
Exam Only
NAHRO Member	$305	$305	$305
Non-Member	$410	$410	$410
Retakes	$305	$305	$305
Register up to 30 days before the seminar start date and pay the early rate. *Register less than five business days before the seminar start date, and pay the last minute fee.

Additional Exam/Certification Information

Authorization Form
NAHRO sends certification exam results only to the individual participant unless authorized by that participant to also send the results to the employer agency. Individual registrants must complete and sign the authorization section of the registration form in order to be registered for the exam. Each authorization requires a separate registration form.

Receiving Your Certification
Candidates who have achieved a passing score on the NAHRO PHM or SPHM Certification Examinations will be certified as either a Public Housing Manager or a Senior Professional Housing Manager respectively. After the designated exam has been scored and all registration fees are paid, a certificate and certification pin for the appropriate designation will be mailed within three weeks. No scores or acknowledgment of pass/fail status will be given over the telephone under any circumstances.

Exam Retakes
Candidates who may be unsuccessful with the PHM exam may retake it as many times as necessary.

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