Introduction - Program and Participants

Pre-Assessment

Overview of Asset Management and Relationship to Property Management

Financial Management

• Reporting
• Fixed Assets
• Operating Budgets

Property/AMP Based Budgets

• Understanding the Budget Process
  • Monitoring and tracking
  • Using the budget as a management and problem solving tool
• Property-based Budget Format
• How the Project-based Accounting Addresses HUD Required Financial Reporting Requirements
• Budget Analysis
• Budget Development
• Property Specific Budget Case Study: Analysis and Discussion Increasing Income Needs – Reducing Expenses

General Office Procedures

• Staffing
• Inspections
• Recertifications
• Lease Renewals
• Resident Complaints

Presentation of the Comprehensive Elements of Creating and/or Maintaining a Financially Viable and Marketable Property: The Property Management Model Overview of Key Elements:

• Marketing and Leasing
• Maintaining a Viable Wait List (centralized or site-based)
• Income/expenses, Resident Satisfaction, and Effective Use of Staff Resources
• Occupancy, Maintenance, Safety and Security, Resident Services
• Lease Enforcement

Property Management Metrics/Measures

• PHAS
• MASS
• PASS
• Occupancy Rates
• Turnaround Time
• Make Ready Time
• Tenant Accounts Receivable
• Aged Receivables
• Vacancy Trends
• Income/Expense Ratios
• Work Order Monitoring and Tracking
• Safety and Security Incident Monitoring and Tracking
• Changes in the Industry

Leasing

Lease Enforcement - Effective Lease-Up Processes

• Move-In inspections and Documentation
• Resident and Agency Lease Obligations
• Rent Collection and Repayment Plan Issues
• Regulatory Grievance Procedures and Eviction

Resident Relations and Retention

• Unit Turnover
• Budgeting and Lease Case Study

Maintenance from the Property Management Perspective

Elements and Development of Maintenance Plans

• Increasing Preventative Maintenance Actions
• Work Orders
• Inspection
• Contracting and Procurement at the Property Level
• Inventory and Materials Management
• Using Capital Funds from the Property’s Perspective

Safety and Security/ Security Management

• Security Incident Reports
• Security Inspections
• Local Police Relations
• Resident Involvement
• Using Criminal Checks
• Identifying Technology that Supports Safety and Security

Procurement

• Ethics
• Planning
• Authorization Limits
• Section 3
• Record keeping
• Internal Control

Capital Program

• Budget
• Modifications
• Oversight

Personnel

• Training
• Supervision
• Review
• Records

Resident Relations

Developing and Tracking Resident Profiles

• Identifying Community Services
• Matching Services to Resident Needs
• Creating Partnerships with Stakeholder Organizations
• Monitoring the Use and Quality of Resident Services Provided
• Federal Requirements that Support Resident Involvement and Empowerment
• Fair Housing and Due Process Basics

Resident Services and Relations Exercises – Analysis and Discussion

Basic Risk Management

• Safety Inspections
• Staff Safety Training and Reporting

Energy Conservation

Computer Operations

Tenant Accounting

• Set-ups
• Collections
• Escrow Accounts

Individual Participant Learning Self-Assessment – Post Assessment

• Review and Discussion

Review

Comprehensive Exam