About our Faculty
NAHRO Faculty are esteemed practitioners in the Housing and Community Development field. Faculty act as valuable members of the NAHRO training team, contributing new ideas and delivering content both in-person and online.
- Immediate access to the NAHRO website, resources, and additional NAHRO member privileges
- $200 discount at our National, Summer, and Washington conference registrations
- Complimentary registration for all NAHRO Professional Development online sessions
- NAHRO Faculty Business Cards
For New Faculty
2021 NAHRO Faculty Members
Eric C. Brown is currently the Director of the Department of Housing and Community Development (DHCD) for Prince George’s County, Maryland. DHCD is comprised of three governmental agencies: the Department of Housing and Community Development, the Housing Authority (HA) and the Redevelopment Authority (RA). The Department of Housing and Community Development is primarily responsible for the administration, monitoring and evaluation of the Federal entitlement programs. The Housing Authority manages the Federal rental assistance programs and public housing. The Redevelopment Authority handles acquisition and development of properties in Prince George’s County.
Mr. Brown has over 30 years of experience working with various government entities. He has over 25 years of senior level administrative and supervisory experience in the affordable multi-family housing arena. Mr. Brown has served as Executive Director of the Meridian (Mississippi) Housing Authority and Annapolis (Maryland) Housing Authority. As Executive Director of the Annapolis Housing Authority he implemented the agency’s first major redevelopment of public housing properties using the public-private partnership model. He also implemented the first housing partnership with Habitat for Humanity that enabled public housing residents to become home owners.
He has served as Deputy Executive Director of housing agencies in New Orleans, Philadelphia and Baltimore. In his positions as Executive Director and Deputy Executive Director, Mr. Brown has supervised staffs up to 1,600 and managed budgets up to $250 million.
Eric Brown has served as a panelist and presenter at affordable housing workshops and conventions throughout Maryland and the United States. He has served as an advisor to boards of commissioners in Havre de Grace, Maryland, and Hartford, Connecticut. He also served as a resource and technical reviewer for the HUD publication, “Private Management of Public Housing.” Mr. Brown was a member of The Public Housing Administrative Reform Initiative in 2007. Currently, he is a trustee for the Maryland Affordable Housing Trust; a member of the MD Governor’s Foreclosure Task Force and was selected as the 2015 Housing Person of the Year by the MD Affordable Housing Coalition.
Mr. Brown earned his Bachelor’s degree in Public Administration and his Master’s degree in Urban and Regional Planning from the University of Mississippi. He earned his Juris Doctorate from Miles Law School in Birmingham, AL. Mr. Brown is a Baltimore Leadership alumnus and has served on the board of directors of several professional and civic organizations.
Veronica Bukowski, M.S., PHM, CPBA, CPVA
Veronica Bukowski is a Senior Partner, Bukowski-Stanton Associates. She holds an MS in Organization Development from The American University, Washington, D.C., and a PHM. She is a Certified Professional Behavior and Values Analyst with Target Training International, Scottsdale, AZ. Veronica served on NAHRO’s staff as Conference Coordinator and Director of Training. During that time she researched, designed, and developed NAHRO’s initial PHM training, and a Training of Trainers for the NAHRO PHM, In addition to review and enhancements to the PHM, over the years she has worked closely with NAHRO in the design, development, and delivery of numerous professional training programs, conference presentations, and e-Learning programs. With her partner and husband, Richard H. Stanton they co-founded an international Executive Coaching and Strategic Performance Systems Enhancement practice. They studied with Dr. W. Edwards Deming in his Quality Management Intensive Seminar. Veronica served as Program Developer and Section Chair of the Princeton, NJ American Society of Quality. She was selected by ASQ’s Leadership and Management sub-group to present a management model on the impact of communication on employee motivation and performance at their Chicago, IL conference in 2000. In addition to her knowledge and experience with NAHRO in the Public Housing Occupancy Function and Asset Management, she and Richard have developed interactive, experiential management and leadership training for NAHRO. They also served the Professional Development Committee and sub-committee in the design and implementation of NAHRO’s NPDS. She and Richard have worked internationally in Canada and Europe with non-profit and business organizations, and with local governments. As Bukowski-Stanton Associates, she and Richard have served NAHRO as both faculty and designers of technical, regulatory, management and leadership training, ranging from the HUD Comprehensive Improvement Assistance Program through the Quality Housing and Work Responsibility Act. They have also served NAHRO’s Technical Assistance Service by providing customized training proposals and product delivery to NAHRO clients. Results have included increased productivity, implementation of viable change strategies focused on performance goals, and enhanced employee technical, regulatory, and management performance.
Naomi W. Byrne is a Senior Associate for EJP Consulting Group, LLC and has over twenty-five years in the multi-family housing industry, primarily in an executive role for PHAs both small and large. She has a comprehensive background in managing and operating Public Housing, Housing Choice Voucher, LIHTC and RAD programs, mixed finance acquisitions and development, program compliance and grant management. Naomi has managed the redevelopment of public housing properties using HOPE VI, 4% and 9% Low Income Housing Tax Credits (LIHTC), and private activity bonds, successfully closed several complex RAD/ LIHTC transactions including utilizing various sources of gap financing and is extremely knowledgeable about federal and state regulations as they impact PHAs and their development subsidiaries. She holds numerous certifications, and currently serves on many industry boards including the Board of the Housing and Development Law Institute (HDLI). Ms. Byrne is a trainer for the Texas Housing Association, where she has developed numerous seminars on repositioning methods, and the National Association of Housing and Redevelopment Officials (NAHRO), and has trained PHAs, private firms and HUD on the various HUD repositioning tools. She holds a Bachelor of Science degree in Psychology with a minor in Business Analysis from Texas A&M University – College Station, and a Masters in Business Administration through Texas A&M University – Texarkana.
Sharon Carlson, CME
Sharon Carlson began her housing career in 1982, joining the NAHRO Faculty in 2007 and is also the Executive Director for Belding Housing Commission. Service with NAHRO includes leadership positions at state, regional and national levels on various boards and committees. She currently serves as Chair for Professional Development for the state chapter and as Vice-Chair for Professional Development for the national organization.
Sharon delivers training in several program areas for Commissioners, Executive Directors, agency staff members and local officials. She holds a Bachelor of Science Degree in Business Administration from Aquinas College and holds several certifications including CME, CRPBRA, CSEC-PH, CSO-PH, PHM, SPHM, SHM.
As a community volunteer, Sharon serves as Chair of the Downtown Development Authority, Chair of the Recreation Advisory Board, and Chair of the Substance Abuse Initiative Advisory Board.
Lisa Coleman, CMVO, PHM, FSS
Lisa Coleman is the program manager with Baltimore County Housing in Baltimore, Maryland. She was a former housing program director with the Housing Commission of Anne Arundel County, Maryland and has 20 years of experience in the housing industry. She has administered the Housing Choice Voucher Program, as well as, Mainstream, Housing Opportunities for Persons with Disabilities, Rental Allowance Program, Permanent Housing for Homeless Persons with Disabilities and Housing Choice Voucher Homeownership. In addition to Housing Choice Voucher Program Administration, she supervised the Admissions and Occupancy for all programs including Public Housing. Mrs. Coleman serves on the Board of Directors of the Maryland Association of Housing and Redevelopment Agencies (Maryland NAHRO). Mrs. Coleman is a NAHRO faculty member currently teaching Eligibility, Income and Rent Calculation for Public Housing/Housing Choice Voucher, Public Housing/Housing Choice Voucher Occupancy and Section 8 (HCV) Housing Management, Earned Income Disallowance and Family Self-Sufficiency.
Bobby Collins, MBA, CPM, PHM, CMPO
Bobby R. Collins has more than 25 years in the housing industry and is the current Chief Executive Officer of the Housing Authority of the City of Shreveport (HACS). Under his direction, the Authority’s PHAS status from “Sub-Standard Management” to “High Performer” in two years. Before joining HACS he was the Executive Director of Alexandria Housing. In two years he helped the Housing Authority go from “troubled” status to a “Standard performer”. He is also the Senior Vice President of Louisiana NAHRO (LHC). He serves as the Vice Chair of the SW NAHRO Housing Committee and serves on the SW NAHRO Legislative Committee. He also serves on the National NAHRO Housing and Leg-Net Committees. He holds a Masters of Business Administration with a concentration in Accounting and Organizational Management and a Bachelor of Science in Business Administration with a major in Management and a minor in Finance.
Ms. Davis has more than 15 years of experience in the housing field including Family Self-Sufficiency, Housing Choice Voucher, homeownership and transitional housing programs. She served as Chair of the Regional Family Self-Sufficiency Coordinator Roundtable from 2016 to 2018 and served as Co-Chair from 2014 to 2016. She holds certifications in the Housing Choice Voucher program for Housing Specialist, Family Self-Sufficiency Specialist and Advanced Rent Calculation; and a certification in Post-Purchase Homeownership Education. Ms. Davis holds a Bachelor of Arts degree in Human Relations from Trinity Washington University located in Washington, D.C. She is also an advanced Toastmaster through Toastmasters International.
Jon Gresley is a consultant on leadership and affordable housing strategies. He has had a distinguished career or more than 45 years in the field of affordable housing and community development. Jon was appointed by President Barack Obama to serve as the Regional Administrator of the Region 9 Office of the US Department of Housing and Urban Development in San Francisco in September 2016. He served in that capacity through the completion of the Obama Administration. Jon served as the executive director of the Oakland Housing Authority from 1999 to 2010. Under his leadership, the Oakland Housing Authority gained national and international recognition for its innovative affordable housing strategies. Jon has been a presenter and panelist contributing to international conferences on affordable housing in Great Britain and Taiwan. He has also been a panelist and moderator at Congressional Black Caucus Foundation’s National Conferences. Jon has a B.A. degree from DePauw University and an Executive MBA with honors from St. Mary’s College of California.
After completing his Bachelor’s Degree in Accounting and starting his career as a blue chip private-sector recruit to GEs Financial Management Program (FMP) at GE’s Information Services and Aerospace Divisions, Wayne Hood has 30 years of private/affordable multifamily housing and Asset Management Operations, and private real estate development experience. He currently serves on the Atlanta Housing Landlord Advisory Board. He is also a proud product of Philadelphia’s public housing. He grew up at Abbottsford Homes (700 units), where he later served as the First Public Housing Tenant/Executive Manager in the state of Pennsylvania and lived on site for five years. During his on-site career, he acquired a wealth of hands-on site-based and executive property/asset management experience as well as his PHM and ARM designations.
Mr. Hood then served as Deputy Executive Director and Acting Executive Director of the Corpus Christi (Tex.) Housing Authority before returning to the private sector as Director of Operations for HJ Russell & Company, where he helped grow its private/public portfolio from 5,000 units to 15,000 units over five states. He oversaw the construction and lease up of multiple mixed-income communities. Recognized as a leader in utilizing private-market principles in affordable housing, Mr. Hood then joined the Atlanta Housing Authority as Director of Real Estate Investments for 15,000 public and mixed income rental homes, under its move to work (market) demonstration.
After a successful stay with the Atlanta Housing Authority, where Mr Hood redesigned the agency’s Asset Management Model by clearly defining its “Owner’s/Asset Management Objectives and Key Performance Indicators (KPIs),” Mr. Hood was asked to Lead HUD’s receivership and full recovery of the Virgin Island Housing Authority, where he improved its SEMAP status from troubled to high-performer (100%) and its PHAS score from troubled to sub-standard performer in less than 12 months.
Mr. Hood now owns and operates a private real estate development, construction and property management firm and is a Georgia State Licensed Residential and Light Commercial General Contractor since 2008. Mr. Hood has also volunteered as an AAU Youth Basketball Coach for the past 20 years.
Jim Inglis has served as the Executive Director of the Livonia Housing Commission since 1977. The Livonia Housing Commission is a combined housing and community development agency serving over 1,500 families and has an annual operating budget of over $11 million. The commission operates conventional low-rent public housing, Section 8 Housing Choice Vouchers, Section 8 New Construction, municipal-bond-financed housing, homeownership initiatives, HOME, Community Development Block Grant Program, Neighborhood Stabilization Program. Jim holds a Bachelors of Science degree in Public Administration from Ferris State College and a Masters Degree from Eastern Michigan University. He is also a past President of the National Association of Housing and Redevelopment Officials (NAHRO) a NAHRO Certified Management Executive and a NAHRO Fellow.
Deborah Jackson is employed by the DC Housing Authority working as a Community Navigator for several Public Housing Communities. She worked at the Housing Commission of Anne Arundel County for five years as the Manager of the Housing Choice Voucher, Family Self Sufficiency Program (FSS) as well as the Homeownership Program. She is a graduate of the University of Maryland Baltimore County, with a degree in Sociology and a minor in Social Welfare. Before working with the Housing Commission of Anne Arundel County, Deborah worked with various organizations including: HIV/AIDS Volunteer Enrichment Network (HAVEN), and Sarah’s House; a local Homeless shelter. Deborah has served as Vice Chair of the FSS Round table from 2012- 2014 and is on the Board of Directors for The Maryland Association of Housing and Redevelopment Agencies (MAHRA).
Darlene Kelly is a trainer with NAHRO and is also the Training and Engagement Manager for a mid-size Oregon municipality. Ms. Kelly has spent most of her career in the Public and Affordable housing industry, and enjoys blending her work in housing with her passion for organizational design, training, and employee development.
Ms. Kelly was the Property Management Division Director for a mid-size housing agency with oversight for the agency’s Public and Multi-family housing programs, managing approximately 50 employees.
Ms. Kelly has worked in the public and human services field for more than 20 years, having also worked for the Oregon Department of Human Services and Oregon Health Authority as the Business Training Manager and SSP Training Unit Manager. Ms. Kelly provides training, consulting and technical assistance services for housing agencies working on strategic planning, program assessment, business process re-design, transition and organizational improvement.
Ms. Kelly has a passion for serving others and for supporting housing agencies and their employees. Ms. Kelly develops training and facilitates NAHRO courses for Boards of Commissioners, Agency Leadership, Strategic Planning, Salary Studies and in Asset/Property Management area.
Mr. Love is currently the Rental Assistance Field Operations Program Manager, for the Oklahoma State Housing Finance Agency (OHFA), which administers the Housing Choice Voucher Program throughout all 77 counties in Oklahoma. In his current position at OHFA, Ken is responsible for overseeing the initial certification and inspections processes for nearly 10,800 Housing Choice Voucher Program units. Ken has 23 years of public housing experience, which includes five years as an Assistant Director of Housing being responsible for the management of nearly 3300 public housing units and six years as a Director of Facilities Maintenance supervising a 30 member maintenance team. He has been a Certified Section 8/Housing Choice Voucher Program Inspector for 22 years. He has been a National Association of Housing Officials (NAHRO) Faculty member for nearly than 19 years conducting training sessions in Housing Quality Standards (HQS) Inspections and UPCS. Ken wrote the original UPCS training program for NAHRO and for 17 years has delivered the Public Housing Assessment System, and Uniform Physical Condition Standards (UPCS) Inspection protocol training to housing authority staff members and private contractors across the nation. Mr. Love has more than 37 years of government, public and private sector training experience. His career spans from quality control, construction management, facilities management and energy conservation. He has in-depth knowledge of training development, maintenance management, as well as, procurement policy and procedure. He understands the dynamics involved in the operation and management of the PHA (including Asset Management), the important role of inspections in the occupancy cycle, how inspections affect an agency’s SEMAP and PHAS scores.
Clifton C. Martin, III – PHM, SPHM, CMPO, CME, CPM
Clifton Martin is the Chief Executive Officer of the Housing Commission of Anne Arundel County in Maryland. He has been working at the Commission since 1993, with a focus on Development, Management, Operations, and the Housing Choice Voucher Program. He supervises over 70 staff persons and oversees the daily operations of eight departments. Mr. Martin was a Property Manager for Oxford Realty Services and American Property Management prior to his tenure at the Housing Commission.He is a NAHRO faculty member currently teaching Executive Management and Leadership, High Performance Management, Public Housing Management, Excellence in Customer Service, Ethics, the Definitive Guide for New Executive Directors and the Executive Directors Workshop, among others. Additionally, he has assisted NAHRO with on-site technical assistance and developed personalized training for dozens of housing agencies and chapters throughout the country since 1998. He has chaired the NAHRO Assessment Boards, and with two others created the current CME examination. Mr. Martin has a background in real estate, asset management, performance management and executive leadership. He has served in NAHRO leadership consistently since 1998 and has been a member of the Board of Governors since 2011.
Dennis Morgan is a Senior Associate at D L Morgan & Associates. He provides technical assistance and training on SEMAP, Housing Quality Standards (HQS), Public Housing Assessment System (PHAS), Uniform Physical Condition Standards (UPCS), Public Housing and Housing Choice Voucher Eligibility, Income and Rent, Public Housing and Housing Choice Voucher Occupancy, Fair Housing, Admission and Occupancy, Section 8 Administration, Public Housing Administration, Public Housing and Housing Choice Voucher Homeownership, Family Self-Sufficiency, Asset Management, Managing Maintenance, Property Management Essentials, Moving to Work, Consortia, Relocation, and the PHA Plan. Mr. Morgan also teamed with other senior members to co-author the Public Housing Admission and Occupancy Guidebook, Housing Choice Voucher Homeownership Guidebook, Conversion from Public Housing to the Voucher Guidebook, Consortia articles and many NAHRO, LISC, and NeighborWork America publications.Mr. Morgan has more than 39 years experience in the public housing industry, including six years as Executive Director of Lucas Metropolitan Housing Authority in Toledo, Ohio, and serving in executive positions in two Florida PHAs for 23 years – including 16 years at the Orlando Housing Authority and seven years as Executive Director of the Deland Housing Authority. He conducts both PH and HCV Eligibility, Income and Rent Calculation, PH and HCV Occupancy, HQS, UPCS, Property Management Essentials, Managing Maintenance, FSS, and HCV Program Management Seminars for NAHRO. He authored numerous publications for NAHRO and other national organizations. Additionally, Mr. Morgan works with NAHRO, HUD, and local PHAs in providing technical assistance to individual agencies across the country.
Marsha is the Executive Director of Baltimore County of Housing since 2012. Her previous housing experience was with the Housing Commission of Anne Arundel County, serving as their Director of Finance for 4 years. She has more than 17 years experience working with not for profit organizations in a financial or operations capacity. Marsha served as the Treasurer for MAHRA from 2009-2014. Ms Parham holds NAHRO Certifications in Public Housing Management, HQS, HCV Management and is a candidate for Executive Management certification. She holds a B.S. Degree in Business Administration and a Masters Degree in Non Profit Management and a Masters Degree in Leadership and Organizational Development from The Notre Dame University of Maryland. Marsha is also the current Executive Director for the Human Relations Commission for Baltimore County.
Quy joined the NAHRO Professional Development faculty in 2010 following a 35-year career with the U.S. Department of Housing and Urban Development. This included service in the latter part of his federal career as the Acting Regional Director for the HUD Kansas City Regional Office and the State Director for the Nebraska HUD Office. Upon retirement in 2007, he became an Adjunct Professor at the University of Nebraska at Omaha and the Metropolitan Community College, teaching graduate level courses in public administration and nonprofit management and undergraduate classes in business administration. He has been a contributor to consulting work completed by the UNO Center for Organizational Research and Evaluation. He also became the Principal in The Organizational Leadership Edge consulting firm, which provides training and technical assistance in strategic planning, capacity building, board leadership, policy formulation, marketing, and human resources management. Stan is designing three NAHRO courses that will be launched in 2010 in the areas of marketing, customer responsiveness, and advanced strategic planning and management.
Reflecting his interest in life-long learning and professional development, he is currently completing his dissertation for a Ph.D. in Business with a specialization in nonprofit organization and management. Earlier Masters’ degrees were completed in Urban Planning and in Leadership. He also studied several summers at the JFK School of Government at Harvard University. Stan is on the Board of Commissioners for the Douglas County (NE) Housing Authority and is Chair of the DCHA Board Policies and Strategic Planning Committee. He is also a member of the NAHRO National Committee on Professional Development and is a member of the NAHRO North Central Executive Board. Stan has professional affiliations with the American Society for Training and Development, the American Society of Public Administrators, and Toastmasters International. In 2007, the Nebraska NAHRO Chapter recognized Stan with an appreciation award for his many years of outstanding dedication and service to affordable housing in Nebraska.
Richard Wankel, Esq., CME
Richard has been employed in the affordable housing industry since 1993. Most recently Richard served as the Executive Director of the Town of Islip Housing Authority , in Long Island, N.Y., serving more than 1,350 families in the public housing and section 8 programs for 15 years. As of 2021 Richard has transitioned to a full time Attorney/Consultant focusing on not for profit and Housing Agency representation in the affordable housing space. Richard handles real estate, business formations, labor/employment and contractual matters for private clients. Richard has also served as Executive Director for the Town of Huntington Housing Authority, after having been hired to lead that agency from troubled status, which was accomplished in four years earning a HUD award for the effort. He has served as a five time past President of the Assoc. of L.I. Housing Agencies, a Section 8 group, Board member for NYSAHRO and founded the Long Island Association of Housing and Renewal Officials Inc., LIAHRO, serving as its inaugural President, the group, although disbanded, had sought to combine all types of affordable housing initiatives into a single minded effort. Richard’s experiences combine all facets of public housing, section 8, affordable housing creation and oversight, new development, mixed use finance housing (2004 NAHRO Award of Merit), organizational structuring, administrative efficiency, policy development, Board operations, etc. Richard has served on the Board of two not for profit’s involved in the affordable housing industry. He is also a member of the NYS & Suffolk County bar associations. Richard served on the NAHRO Professional Development Committee from 2011-2015.