Certification & Training

High Performance Management


Managers and supervisors are the instruments through which performance and productivity happen in any organization. An organization’s human resources are the engine driving quality, efficient accomplishment of work tasks, and effectively interacting with people served, and with co-workers. Managers’ and supervisors have a direct impact on how productively their work unit operates. An agency’s human assets directly impact the success and quality of services delivered to their communities.

Managing or supervising require unique sets of knowledge, skills and competencies. NAHRO’s High Performance Management seminar provides not only key knowledge, but the opportunity for participants to experiment and to experience critical tools and techniques that can assist them to more effectively manage and supervise their people.

As with any skill, reading a book or hearing a lecture does not result in a person’s ability to effectively improve that skill. High Performance Management is cutting edge, employing contemporary, validated knowledge. It is a participant-centered interactive course. It engages participants in self-assessing their key competencies and management styles. It provides the opportunity to use exercises, case studies, assessments, simulations and other reinforcement that help to anchor the learning.

Who Should Attend

High Performance Management is appropriate for Public/Assisted Housing property managers, Housing Choice Voucher managers and supervisors, staff with supervisory responsibilities in any area of the organization, including Maintenance and Occupancy. Staff who are new to management and supervisory responsibilities, senior staff and executives interested in honing their skill set and those who aspire to management and supervisory positions or are being groomed through succession planning within the organization, also will benefit from attendance.

NAHRO’s Professional Development System (NPDS) introduces new courses required to qualify toward NAHRO’s Operations Management Certification. High Performance Management is a key course requirement in this certification process.


  • Review roles and responsibilities in management and supervisory positions
  • Identify critical competencies
  • Learn individual communication and manage self-assessment
  • Understand others – Similarities and Differences
  • Discover communication techniques to obtain results
  • Gain the power of listening for understanding
  • Discuss conflict management
  • Identify elements of productive and motivating work environments
  • Learn effective hiring, training, coaching and disciplining techniques
  • Apply critical thinking and problem-solving skills to address causal issues
  • Review goal setting and decision-making
  • Collaborate as teamwork 


Total: 2 Days + On-Line Modules

Day 1- 8:00 am – 8:30 am – Check In
Day 1- 8:30 am – 4:30 pm – Training
Day 2- 8:30 am – 4:30 pm – Training

This training is offered in a blended learning format.

This means that some materials will be sent to participants to review on their own before the first day of the seminar.

NAHRO Continuing Education Units (CEU’s)

Training Completion = 1.95

Upcoming Opportunities

Please visit our Training Calendar to register for the next available session.

Registration Price

NAHRO MemberNon-Member

For more information,

contact NAHRO Professional Development at (877) 866-2476 or ProfessionalDevelopment@nahro.org.