Certification & Training

Public Housing Manager (PHM)


In today’s world, the role of the Public Housing Manager (PHM) is complex. The Asset Management Model added a new level of responsibly to ensure the financial viability of the property, preserve the agency’s assets and effectively manage resident relations.

This training is focused on the skills and knowledge necessary to be a successful PHM today, including ethics in housing, the occupancy lifecycle, and maintenance and asset preservation. It will also dive into key aspects of public housing management, including marketability, rent collection, lease enforcement, subsidy calculation, and the Public Housing Assistance Score (PHAS). Participants will also perfect management skills like effective communication and problem solving through complex case study exercises.


After completing this training, participants will be able to:

· Recognize the primary roles and responsibilities of today’s PHM

· Apply ethical decision making to housing management

· Identify their personal DISC behavior profile and learn how to use this knowledge to improve their communication, problem solving, and supervision

· Accurately determine PHAS scores and apply strategies to improve agency performance

· Manage key occupancy functions, including screening, marketing, resident relations, lease enforcement, rent collections, and eligibility

· Identify ongoing and preventative maintenance issues and actively work to preserve your assets while also improving your PHAS scores

Who Should Attend?

· All public housing staff