Certification & Training

Excellence in Customer Service (e-Learning)


Customer service is the deciding factor in whether or not an agency meets its bottom line every month. Effective communication not only improves relationships and results externally with agency clients, but internally with agency staff. This one-day training program will focus on the new wave of customer service and how perfecting the details of communication can make your agency’s customer service excellent. Public Housing is no longer the housing of last resort. Through efficient customer service, you can help make that idea a reality. Filled with continuous classroom interaction, this is one session you do not want to miss!

Who Should Attend

Every staff member of the agency is recommended to take this course. Excellent customer service should happen at every level.


  • Recognize elements of communication that you must improve for yourself;
  • Understand how effective customer services affects the fiscal health of an agency

Schedule & Agenda

1 Online Session (1:30 pm ET – 4 pm ET)

NAHRO Continuing Education Units (CEU’s)

Training Completion = 0.25

Upcoming Opportunities

Please visit our Training Calendar to register for the next available session.

Registration Price

NAHRO MemberNon-Member

Important Notes for All Online Sessions

Online Registration Only

Only online registrations are accepted for NAHRO Professional Development’s e-Learning seminars and e-Briefing sessions. Payment for online NAHRO Professional Development offerings must be made via credit card (Visa, MasterCard, and American Express) at the time of registration.

If you need to make alternative payment method arrangements, please contact NAHRO Professional Development at (877) 866-2476 or ProfessionalDevelopment@nahro.org.

After registering, attendees will immediately receive important login information at the email address on file. It is the attendee’s responsibility to confirm system requirements and test connections prior to the start of the session.

Registration for each online offering closes at 11:59pm ET the day before a session’s scheduled start date. Registered attendees will be able to download a copy of the presentation and additional resources after the online session commences.

For more information regarding our registration & cancellation policy.

For more information,

contact NAHRO Professional Development at (877) 866-2476 or ProfessionalDevelopment@nahro.org.