Certification & Training

Public Housing Applications and Waiting List Management


New to Public Housing? 

Do you feel like there is “just so much to learn”? 

Are you responsible for working with or managing applications or the waiting list? 

If so, join us to start at the very beginning with our BRAND NEW Public Housing Applications and Waiting List Management training. You’ll learn about how the process begins, regulatory requirements, strategies to manage your waiting lists and more as you develop a strong foundation of the housing journey.  


After completing this training, participants will be able to:

  • Explore the basics of both the short and long (full) application, along with what’s required. 
  • Learn about types of waiting lists and marketing outreach. 
  • Review the options for local Public Housing preferences. 
  • Determine what is needed to place a household on the waiting list or notify an applicant of their ineligibility to be placed on the list. 
  • Discover strategies to help you manage effective and efficient waiting lists. 

Who Should Attend?

  • All new PHA front desk eligibility and intake workers  
  • Leasing and public housing management staff.  
e-Learning2.5 Hours0.3