Sunday, September 28: 10:30am – 11:45am
In the wake of the Parkview Tower fire, the New Albany Housing Authority (NAHA) implemented a strategic communication plan to manage the crisis, inform residents, and coordinate with key stakeholders. This session will provide a comprehensive look at NAHA’s approach to transparent, timely, and effective communication during emergencies. Attendees will learn best practices for crisis response, stakeholder engagement, and rebuilding trust with the community. Panelists will share firsthand experiences and actionable strategies to enhance emergency preparedness and communication in public housing.
Presenters:
Courtney Lewis
Director, Community Engagement, New Albany Housing Authority
Anthony Toran
Deputy Executive Director, Safety and Security, New Albany Housing Authority
Leah McComb
Director, Jobs Plus, New Albany Housing Authority
Tim Kron
Deputy Fire Chief, New Albany Fire Department