This session will delve into how artificial intelligence is revolutionizing operations, specifically within housing authorities across the nation. The panel will explore AI’s role in enhancing administrative efficiency, improving resident services, and streamlining maintenance processes and will highlight AI-powered tools like virtual assistants and automated voice systems, demonstrating their impact on reducing wait times, improving response accuracy, and addressing common queries. Panelists will discuss real-world implementations, challenges, and best practices in integrating AI with existing telephony infrastructure. Session attendees will learn how AI can help housing authorities better serve their communities by automating routine tasks and providing personalized assistance.