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Training & Certification Catalog
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Trainings
Affordable Housing Fundamentals
ABCs of Affordable Housing
ABCs of Affordable Housing demystifies the world of affordable housing by breaking down essential acronyms, clarifying key program differences, and explaining the roles and responsibilities of…
Ethics for Housers
Ethics for Housers is an essential on-demand training designed to meet NAHRO certification requirements and elevate your expertise in housing ethics. Dive into a self-paced learning experience…
Excellence in Customer Service
Customer service is a primary factor in whether an agency or business meets its strategic goals and embodies its mission. Effective communication improves relationships and satisfaction with clients,…
Fair Housing
This training focuses on Fair Housing laws and regulations for Assisted Housing Programs, with an emphasis on the Public Housing and Housing Vouchers. Together we will explore the basics of Fair…
The Definitive Guide for New Executive Directors
Being new to an agency is daunting. Join us for a training specifically designed to support new executive leaders in housing agencies and for those who have recently transitioned into the executive…
Preparing Lease Termination, Hearing & Trial
This training provides a comprehensive overview of the roles and expectations related to lease enforcement. By the close of this training, you will be able to identify the core aspects of lease…
LIHTC Essentials
LIHTC Essentials is a foundational training program designed for individuals who are new to the Low-Income Housing Tax Credit (LIHTC) program or need a clear, structured introduction to how it works.…
Commissioners
Advocacy for Commissioners
In the face of challenges in affordable housing, such as budget constraints and policy shifts, advocacy has become more crucial than ever. In this on-demand training, you will explore the importance…
Commissioner's Fundamentals
Join our Commissioner Fundamentals training to create a strong foundation for your work as a housing commissioner. The commissioner's role is complex and can be daunting at times. We hope you will…
Commissioner's Guide to Monitoring & Oversight
This class is perfect for you if you have completed NAHRO's Commissioners' Fundamentals or are looking for recertification opportunities. Take a deeper dive into the monitoring and oversight…
Pay and Compensation
Get an overview of the current statutory and regulatory requirements related to Public Housing Agency executive compensation, including requirements governing maximum cash compensation and…
Roles and Responsibilities of Housing Commissioners
Roles and Responsibilities of a Housing Commissioner is a must-take on-demand training designed to bring clarity to the distinct duties of the Board of Commissioners and the Executive Director.…
Executive Leadership and Agency Operations
Certified Management Executive Prep Course
This on-demand program is designed to guide you through the complexities of supervision, management, and leadership, helping you prepare for the CME exam at your own pace. This comprehensive course…
NAHRO LEAD Program
This program supports new (and newer) housing and community development leaders and aspiring leaders in developing key skills to prepare for supervising employees, managing teams, coaching, goal…
Executive Management & Leadership
Executive management and senior leadership positions in organizations can be extremely complex and challenging. Creating a balance between “the work” and “the people” is key to creating a productive…
High Performance Management
This course is targeted to supervisors and managers seeking to enhance their understanding of how they can and will impact the performance of people, systems and policies. During this training,…
HOTMA: Policy Impact & Analysis Workshop
This session is designed for housing agency staff who are responsible for developing, updating, and implementing program policies. It provides a high-level overview of the Housing Opportunity Through…
PHA Operations for Executive Leaders
Are you new to affordable housing or looking to build the technical skills you need to lead your agency? Leading a housing agency is a challenging and rewarding job but if you're new to the…
Procurement & Contract Management
Maintaining a procurement program that complies state law and federal regulations can be challenging. It requires an understanding of the regulations, laws and agency policies as well how to manage…
Succession Planning
Are you ready to replace your Executive Director? What if a key agency position opened tomorrow? How will you ensure continuity and minimize the unnecessary change for your residents, staff and…
Planning for Financial Shortfall
HCV and PBV Cost-Savings offers a flexible, self-paced review of HUD's Notice PIH 2025-28. HUD provides public housing agencies (PHAs) and Moving to Work (MTW) PHAs with a set of cost-saving…
HUD Programs
Family Self-Sufficiency
The Family Self-Sufficiency (FSS) Program is a critical and exciting component to the future of the Housing Choice Voucher/Public Housing Programs. You will gain or refresh your knowledge of the…
FSS: A Holistic Approach to Client Engagement
This training will encompass client assessment, goal setting and effective case management. Exploring various models to setting goals with participants and effectively creating and laying them out in…
HOTMA: An In-Depth Review of Programmatic Changes
This intensive training course is designed for housing practitioners responsible for applying the Housing Opportunity Through Modernization Act (HOTMA) in day-to-day program operations. Focusing on…
Housing Choice Voucher Essentials
HCV Essentials is an introductory course designed to give participants a comprehensive understanding of the Housing Choice Voucher (HCV) program. This training equips attendees with the foundational…
Housing Choice Voucher Portability
Portability in the Housing Choice Voucher (HCV) Program offers families the flexibility to move beyond their current housing authority's jurisdiction, opening the door to new opportunities and better…
Nuts and Bolts of Service Coordination
There are many training courses that focus on regulations, policies, and procedures. What has been missing (and what is often asked for) is a “how to” training with opportunities for skill building…
Public Housing Manager
The role of the Public Housing Manager (PHM) is complex and challenging. The asset management model added new levels of responsibility and accountability for asset and property managers. Whether…
Public Housing Essentials
Embark on a journey through the Public Housing (PH) program, a federal initiative supporting over2.3 million American families—a cornerstone in low-income housing assistance. Join us to delve into…
Teaming for Success! Developing Effective Resident Councils
Have you experienced challenges or disagreements between the housing agency and residents? Learn how to improve those relationships by creating successful partnerships between the resident council…
Preparing for HAP Termination
Terminating Housing Assistance Payments can be a scary process. Have you wondered if your agency is doing it correctly? If so, this training is for you. Participants will learn to ensure compliance…
Establishing and Operating the PCCfor Your FSS Program
An active and viable Program Coordinating Committee (PCC) is a requirement for the operation of a HUD funded Family Self-Sufficiency Program (FSS). This course breaks down the steps to establish a…
Maintenance and Inspection
How to Effectively Manage Your Maintenance Program
Are you responsible for verifying asset conditions and managing a maintenance program at your housing organization?Regardless of housing type, managing maintenance staff, programs, budgets, and…
Inspections for Voucher Operations (Previously known as NSPIRE for Vouchers)
Stop memorizing and start applying. This interactive learning experience transforms the full suite of NSPIRE standards into practical, on-the-job skills through high-impact visual case studies and…
Inspections for Public Housing Operations (Previously known as NSPIRE for Public Housing)
Stop memorizing and start applying. This interactive learning experience transforms the full suite of NSPIRE standards into practical, on-the-job skills through high-impact visual case studies and…
Certifications
Commissioner Certification
NAHRO Certified Commissioner (NCC)
The NAHRO Certified Commissioner (NCC) designation demonstrates that an individual has the knowledge, skills and ability necessary…
Management/Executive Certifications
Certified Management Executive (CME)
NAHRO's Certified Management Executive (CME) designation demonstrates that an individual has the knowledge, skills and ability necessary for Understanding the relationship and differences between…
Certified Maintenance Manager (CMM)
NAHRO's Certified Maintenance Manager (CMM) designation demonstrates that an individual has the knowledge, skills and ability necessary…
Certified Public Housing Manager (C-PHM)
NAHRO's Certified Public Housing Manager (C-PHM) designation demonstrates that an individual has the knowledge, skills and ability necessary…
NAHRO Certified Manager of Property Operations (CMPO)
NAHRO's Certified Certified Manager of Property Operations (CMPO) designation demonstrates that an individual has the knowledge, skills and ability necessary for Defining “High Performance…
Certified Manager of Voucher Operations (CMVO)
NAHRO's Certified Manager of Voucher Operations (CMVO) designation demonstrates that an individual has the knowledge, skills and ability necessary for Defining “High Performance…
Housing and Voucher Professional Certifications
Certified Specialist of Housing Choice Vouchers (CSHCV)
NAHRO's Certified Specialist of Housing Choice Vouchers (CSHCV) designation demonstrates that an individual has the knowledge, skills, and ability necessary…
Certified Specialist of Public Housing (CSPH)
NAHRO's Certified Specialist of Public Housing (CSPH) designation demonstrates that an individual has the knowledge, skills and ability necessary…
Certified Specialist of Fair Housing (CSFH)
NAHRO's Certified Specialist of Fair Housing (CSFH) designation demonstrates that an individual has the knowledge, skills and ability necessary…
Certified Specialist of Family Self-Sufficiency (CSFSS)
NAHRO's Certified Specialist of Family Self-Sufficiency (CSFSS) designation demonstrates that an individual has the knowledge, skills and ability necessary…
Inspection Certifications
Certified Specialist of Inspection – Housing Quality Standards (CSI-HQS)
Please note that NAHRO will no longer be offering the HQS inspection training series. The NSPIRE inspection standards have replaced the former Housing Quality Standards (HQS) and are now considered…
Certified Specialist of Inspection – Public Housing (CSI-PH)
NAHRO's Certified Specialist of Inspection – Public Housing (CSI-PH) designation demonstrates that an individual has the knowledge, skills and ability necessary…
Certified Specialist of Inspection – Voucher Operations (CSI-VO)
NAHRO's Certified Specialist of Inspection – Voucher Operations (CSI-VO) designation demonstrates that an individual has the knowledge, skills and ability necessary…
