NAHRO Training Cancellation Policy
Online Training Cancellation Policy
To cancel and receive a refund, written notice must be emailed to professionaldevelopment@nahro.org.
To receive a full refund, the request must be made seven (7) days in advance of the start date of the training.
If a cancellation request is made less than seven (7) days before the start date of the training, a credit of the amount paid will be provided. All credits must be used by December 31 of each calendar year. Any credit not used by December 31 of the same calendar year will be forfeited. Credits may be used by anyone from the same Agency or Organization as the original registrant. Once credit has been used in lieu of payment, registration is subject to the transfer policy.
Once a training has begun, refund requests will not be honored. No shows are not eligible for a refund or transfer.
It is the responsibility of the attendee to confirm system requirements and test their devices and internet connection prior to the start of the online session. Should a technical failure occur at the attendee’s workplace or home that prohibits access to the session, a request for a refund may not be honored. NAHRO does not record online trainings and cannot provide a recording of any missed sessions. If a technical failure results as the fault of NAHRO and the session is canceled or rescheduled as a result, a full refund will be issued upon request.
Online Transfers
To transfer a training, written notice must be emailed to professionaldevelopment@nahro.org with your current registration information as well as the new dates of the training you would like to be transferred to.
Transfer requests must be made seven (7) days before the start date of the training. Any requests made after that will be determined on a case-by-case basis.
Registrants may transfer their registration to another offering of the same training one (1) time. Additional requests will not be honored. If a participant transfers their registration, they forfeit the right to a refund or credit.
Once a training has begun, transfer requests will not be honored. No shows are not eligible for a refund or transfer.
Live (In-Person) Training Cancellation
To transfer a training to another person, written notice must be emailed to professionaldevelopment@nahro.org with your current registration information and the information of the person the registration is to be transferred to.
The original registrant and the transferee must be members of the same Agency or Organization to be eligible for a transfer.
Transfer requests must be made seven (7) days before the start date of the training. Any requests made after that will be determined on a case-by-case basis.
Registrants may transfer their registration to another participant one (1) time. Additional requests will not be honored. If a participant transfers their registration, they forfeit the right to a refund or credit.
Once a training has begun, transfer requests will not be honored. No shows are not eligible for a refund or transfer.
NAHRO Emerging L.E.A.D.ership Program
The NAHRO Emerging L.E.A.D.ership program has very limited availability for the 2025 Cohort. As a result, individuals should review the schedule in detail and confirm their ability to fully participate before registering.
To receive full credit for completing the program and to graduate, individuals are required to complete all six (6) training sessions between March 13, 2025 to September 27, 2025.
There will be no makeup sessions scheduled for in-person training. All virtual training sessions will be recorded. However, participants must attend three (3) of the four (4) virtual sessions live to receive full credit.
For a refund to be issued, the registrant must provide a written notice of cancellation at least 30 days before the program begins. To cancel, please send an email to professionaldevelopment@nahro.org and reference your Order Number.
Refund requests are subject to a cancellation fee equal to 25% percent of the registration fee. No refund requests will be honored after the program begins. No shows to either the in-person sessions or virtual sessions will not be subject to a refund.
Exams
Exams are non-refundable.