News & Publications

#HousersAtWork Stories


Public housing agencies (PHAs) of all sizes are responding to the COVID-19 health crisis while continuing to house families and provide platforms for opportunity. NAHRO’s #HousersAtWork campaign shows how much our PHA members do for their residents and communities – especially during this pandemic. 

This page is a rolling archive of the stories that we’re sharing. For more information on the campaign and how you can share your stories, visit www.nahro.org/news/housersatwork-phas-responding-to-covid-19/.

Questions about the campaign? Please contact Sylvia Gimenez at sgimenez@nahro.org.

Aurora Housing Authority

Residents received free, fresh produce this month thanks to Aurora Housing Authority and their partners from the City of Aurora, Blue Cross Blue Shield Illinois, American Diabetes Association, and Top Box Foods.

Roanoke-Chowan Regional Housing Authority

Roanoke-Chowan Regional Housing Authority partnered with the Cultivator Bookmobile to provide free children’s books, Census 2020 outreach, and voter registration for Woodland residents.

Cambridge Housing Authority

For Hispanic Heritage Month, Cambridge Housing Authority celebrated their Latinx staff members who make a difference in the community each day.

Housing Authority of the City of Austin

Another backpack giveaway! About 130 kids from the Housing Authority of the City of Austin received backpacks with hand sanitizer, masks, and headphones before their first day of school this year.

Housing Authority of Champaign County

The Housing Authority of Champaign County launched 3 new Moving to Work initiatives – an Illinois Commitment Student Voucher program, the Community Improvement & Supportive Initiative, and the Good Steward Lease Program.

Housing Authority of the City of Los Angeles

The Housing Authority of the City of LA counted 17 more households for the 2020 Census during an outreach event in partnership with the Mayor of LA, the LAPD Community Safety Partnership, and Mend Poverty. Games, prizes, and ice cream included!

Housing Authority of Salt Lake City

The Housing Authority of Salt Lake City hosted a virtual ribbon cutting for Pamela’s Place – a 100-unit permanent supportive housing development named for “Utah’s Mother Teresa.”

Nashville Metropolitan Development and Housing Agency

On International Literacy Day, the Nashville MDHA Jobs Plus program and their community partners delivered books to youth residents of all ages.

Philadelphia Housing Authority

This summer, the Philadelphia Housing Authority partnered with Philadelphia’s Work Ready Program to provide youth residents with job opportunities. “Our summer youth program is about seeing it, so you can be it.”

Maiker Housing Partners

In partnership with The Senior Hub, Inc. and The GrowHaus, Maiker Housing Partners supported senior residents with mobile food deliveries and a material aid program.

Worcester Housing Authority

The Worcester Housing Authority promoted safety in the Lakeside Apartments community with a free COVID-19 testing site, masks, and health information.

Housing Authority of the City of Tulsa

Thanks to the Housing Authority of the City of Tulsa and their partners at Rock Your Party and the Tulsa County Sherriff’s Office, youth residents enjoyed a COVID-19 style back to school celebration.

Fort Worth Housing Solutions

Forth Worth Housing Solutions kept their community informed with a virtual update on the Stop Six Choice Neighborhood Initiative and Cowan Place senior living development.

Fresno Housing Authority

Fresno Housing Authority hosted a virtual groundbreaking ceremony for The Monarch @ Chinatown, an innovative mixed-use affordable housing development on a formerly vacant lot.

Norfolk Redevelopment and Housing Authority

The Norfolk Redevelopment and Housing Authority created a COVID-19 Housing Costs Relief Program, which covers up to 6 months of rent, mortgage, or utility cost assistance for struggling Norfolk residents.

Huntsville Housing Authority

To empower residents in their community, Huntsville Housing Authority partnered with Drake State to open an adult education center with GED classes, digital literacy, Ready to Work training, and more.

Sacramento Redevelopment and Housing Agency

The Sacramento Redevelopment and Housing Agency broke ground on their new Mirasol Village affordable housing development in partnership with HUD, the City of Sacramento, McCormack Baron Salazar, and other partners.

Housing Authority of Danville

The Housing Authority of Danville used CARES Act funds to start a mobile food pantry to support residents during COVID-19. “A lot of our residents… have been volunteering, coming in, helping to stock the food pantry… people have been really excited.”

Edinburg Housing Authority

To help residents during COVID-19, Edinburg Housing Authority provided personal care items and opened the new Simona Personal Care Closet in EHA’s main office.

Albany Housing Authority

Albany Housing Authority partnered with local recording artists on a COVID-19 gospel-rap music video. “Music breaks so many barriers and I feel it is a great vehicle to be pushing this mission forward.”

Cuyahoga Metropolitan Housing Authority

Thanks to the Cuyahoga Metropolitan Housing Authority, Legacy Park senior residents received over 200 pounds of fresh produce from a local garden.

Framingham Housing Authority

Framingham Housing Authority shared their COVID-19 success story – 3,000 residents and 0 current cases. “I truly believe the biggest reason for the FHA’s success… was our communication with the residents and how quickly we acted.”

Bristol Redevelopment and Housing Authority

Bristol Redevelopment and Housing Authority added a banner as a finishing touch on their new EnVision Center, where staff members help families achieve self-sufficiency.

Housing Authority of the City of Pittsburgh

The Housing Authority of the City of Pittsburgh and Center For Victims served their community during COVID-19 with a socially-distanced movie and resource night for residents.

Greensboro Housing Authority

Greensboro Housing Authority staff support a thriving community garden for their Hall Towers senior residents.

Chattanooga Housing Authority

Chattanooga Housing Authority is offering new rent payment options during COVID-19, including 12-month repayment agreements and deferred late fees.

Greenwich Housing Authority

The Greenwich Housing Authority awarded $16k in college scholarships to student residents. “We don’t just say our children’s futures are important – we do something about it.”

Boston Housing Authority

Thanks to Boston Housing Authority and their community partners, BHA residents received free, healthy meals during COVID-19.

Selma Housing Authority

The Selma Housing Authority partnered with the City of Selma and Blackbelt Technologies Inc. to provide residents with free broadband access.

Nashville Metropolitan Development and Housing Agency

Resident associations and staff members from Nashville MDHA held a drive-thru face mask giveaway for their community on Strong Family Day 2020.

Providence Housing Authority

Providence Housing Authority provided free COVID-19 testing for congregate housing residents, in partnership with Lifespan.

Housing Authority of New Orleans

The Housing Authority of New Orleans and several community partners paired a back-to-school giveaway with Census 2020 outreach.

Tioga Bradford Housing & Redevelopment Authority

The Tigoa Bradford Housing & Redevelopment Authority and the Central Pennsylvania Food Bank restarted their “Power Pack Backpack” program, giving free backpacks and groceries to school-age residents.

Huntsville Housing Authority

The Huntsville Housing Authority used CARES Act funds to provide free childcare for employed residents – “We are very excited we have these funds available because typically this isn’t a service we can pay for…”

San Jose Housing Department

The San Jose Housing Department partnered with Santa Clara County to provide a free Housing Mediation Program for landlords and tenants during COVID-19.

Housing Authority of the City of Goldsboro

The Housing Authority of the City of Goldsboro held back to school giveaways for youth residents in partnership with Aaron’s Inc. and Resourceful Clinical Labs.

East Baton Rouge Parish Housing Authority

The East Baton Rouge Parish Housing Authority partnered with the local school district to ensure that 700 children and 4.4k families in subsidized housing have computers and strong internet connections.

Columbia Housing Authority

Columbia Housing Authority and Senior Resources Inc. provided free meal packs and masks to 323 seniors through November 16.

Santa Clara County Housing Authority

Santa Clara County Housing Authority supported students from their rental assistance programs with $49k in scholarships through their Strive program.

Lowell Housing Authority

To encourage senior residents during COVID-19, the Lowell Housing Authority packed 1,200 colorful “boredom bags” with entertainment and resources.

Philadelphia Housing Authority

Philadelphia Housing Authority and their partners developed 2,000 units of affordable housing since 2013, and they plan to develop more!

Housing Authority of the District of Birmingham

The Housing Authority of the District of Birmingham and the city’s Division of Youth Services provided free Brother Boxes with “Know Your Rights” cards, ties, formal socks and more to young men ages 13-18.

The Housing Authority of Elgin

COVID-19 won’t slow down The Housing Authority of Elgin! They completed construction on Anthony Place at Prairie Centre – 75 new affordable units for seniors!

Housing Authority of the City of Laurel & Waynesboro Housing Authority

Youth residents from the Housing Authority of the City of Laurel & the Waynesboro Housing Authority received COVID-19 “Pandemic Backpacks” containing masks, hand sanitizer, and school supplies.

Groton Housing Authority

This summer, the Groton Housing Authority and the Eastern Connecticut Community Gardens Association created a fresh produce program to benefit local public housing residents.

Indianapolis Housing Agency

The Indianapolis Housing Agency Board of Commissioners implemented an eviction prevention plan during COVID-19 – “The last thing we want to do is destabilize someone’s housing.”

Housing Authority of the City of Los Angeles

As LA kids returned to online schooling, the Housing Authority of the City of Los Angeles partnered with Starry Internet to bring free Chromebooks to Mar Vista families.

Newark Housing Authority

Newark Housing Authority created this video to show how they encouraged Census participation with free food, music, and COVID-19 safety measures.

Jackson Housing Authority

Jackson Housing Authority brought free WiFi to residents in partnership with the county library and the Jackson Energy Authority.

Worcester Housing Authority

The Worcester Housing Authority and UMass Memorial Healthcare help residents prevent the spread of COVID-19 with masks, hand sanitizer, and public health information.

Housing Authority of Cook County

After a power outage, the Housing Authority of Cook County joined forces with Greater Chicago Food Depository to provide free, healthy meals to residents.

Omaha Housing Authority

Omaha Housing Authority worked with community partners to provide free COVID-19 testing, face masks, and water at Jackson Tower.

Housing Authority of the City of Tulsa

The Housing Authority of the City of Tulsa continues building the new River West Community during COVID-19 – in partnership with the Oklahoma Housing Finance Agency and the Dept. of Housing and Urban Development.

Housing Authority of Travis County

The Housing Authority of Travis County is partnering with BCL of Texas and St. David’s Foundation to help HATC residents impacted by #COVID19. 100 families will receive $400 in financial assistance.

Housing Authority of the City of Pittsburgh

To bridge the digital divide during COVID-19, the Housing Authority of the City of Pittsburgh sent out their Mobile Lab to help residents get online.

Jersey City Housing Authority

Jersey City Housing Authority and their partners at Kismet of Kings & Nimbus Dance provided a free virtual arts summer camp for kids at HA Curries Woods and Booker T Washington.

Housing Authority of the City of Milwaukee

The Housing Authority of the City of Milwaukee and their construction partners at The Alexander Company continue working on Save the Soldiers Home – 101 affordable housing units for homeless and at-risk veterans that will open in 2021.

Fort Wayne Housing Authority

Fort Wayne Housing Authority hosted Lifeline Youth & Family Services as they distributed 400 backpacks to children from Brookhill Court.

Brockton Housing Authority

Brockton Housing Authority partnered with a local vendor to sanitize lobbies, elevators, and common areas with Sterifab during #COVID19.

Atlanta Housing

As COVID-19 continues, Atlanta Housing commits to house 550 families at risk of homelessness through its Haven program and HomeFirst partnership.

Starkville Housing Authority

Starkville Housing Authority brought hot meals, hand sanitizer, and book bags to their residents. “A stress reliever, a meal, I’m just happy that we could provide some type of service.”

St. Louis Housing Authority

To keep residents in their homes during COVID-19, St. Louis Housing Authority extended their eviction moratorium until September 30.

Minneapolis Public Housing Authority

Minneapolis Public Housing Authority will partner will residents on health improvement efforts for 2021 as part of the Highrise Health Alliance.

Chicago Housing Authority

Chicago Housing Authority stays COVID-19 safe while celebrating college-bound students – “Going to college is life-changing… we want to support that.”

Reno Housing Authority

Reno Housing Authority provides new homes for low-income seniors during COVID-19 with 44 new units at Willie J. Wynn Apartments.

Housing Authority of the District of Birmingham

The Housing Authority of the District of Birmingham partnered with Better Basics to create a “Book Nook” for Birmingham children.

Housing Authority of Salt Lake City

The Housing Authority of Salt Lake City delivered COVID-19 care packages to senior residents “because it is the most simple gestures that make the most significant of differences.”

Housing Authority of the City of Austin

Read how the Housing Authority of the City of Austin provided COVID-19 rental assistance to 1,680 families in May and June.

Loveland Housing Authority

During COVID-19, Loveland Housing Authority surveyed community members about future affordable housing development: “There is room to do more, and we are seeking to find out what that could be.”

Boston Housing Authority

Boston Housing Authority thanks their staff and AmeriCorps VISTA partners for over 100,000 meals distributed to residents during COVID-19.

Cook Inlet Housing Authority

Cook Inlet Housing Authority honors their “Behind the Scenes Heroes” – the people who continue maintaining units and keeping residents safe during COVID-19.

Cuyahoga Metropolitan Housing Authority

CMHA supports summer learning during COVID-19 by providing youth activity packets in partnership with Footpath Foundation.

Housing Authority of the City of Pittsburgh

The Housing Authority of the City of Pittsburgh partnered with local organizations to provide free COVID-19 testing to residents.

New York City Housing Authority (NYCHA)

NYCHA and Vision Urbana, Inc. distributed free COVID-19 face masks and food donations to Vladeck Houses residents.

Opelika Housing Authority

Opelika Housing Authority helps residents cross the “Digital Divide” by providing free internet services to all 10 of its communities.

San Antonio Housing Authority

San Antonio Housing Authority partnered with local organizations to provide residents nearly $390,000 in food donations during COVID-19.

East Baton Rouge Parish Housing Authority

EBRPHA used CARES Act funds for COVID-19 care packages because, “This is more than just a health and wellness measure. It is a way to let our families know that we care about them.”

Columbia Housing Authority

Columbia Housing Authority coordinated food and healthcare item donations for their residents during COVID-19.

Cincinnati Metropolitan Housing Authority

Cincinnati Metropolitan Housing Authority is keeping residents in their homes by extending its eviction moratorium from July 25 to Sept 1.

Cincinnati

Housing Authority of the City of Goldsboro

The Housing Authority of the City of Goldsboro hosted COVID-19 testing for the Goldsboro community.

Housing Authority of the City of Laurel

Laurel Housing leadership is keeping staff and residents safe with masks, outdoor meetings, and social distancing.

Coventry Housing Authority

Coventry Housing Authority partnered with Coventry Resource and Senior Center to deliver fresh produce to residents.

Fresno Housing Authority

Fresno Housing Authority is bringing summer camp online during COVID-19. Campers will learn virtual skills like coding and video editing.

Fayetteville Housing Authority

From April to June, Fayetteville Housing Authority worked with a local church to open a community garden for Morgan Manor residents.

Chicago Housing Authority

The Chicago Housing Authority provides food distribution and employment opportunities through its summer food program.

Minneapolis Public Housing Authority

Minneapolis Public Housing Authority partnered with several organizations to bring free COVID-19 testing to residents.

City of Phoenix Housing Department

The City of Phoenix Housing Department proudly supports Mayor Gallego’s plan to create or preserve 50k homes by 2030.

District of Columbia Housing Authority

Residents across Washington DC received about 8000 COVID-19 care packages from DC Housing Authority.

King County Housing Authority

King County Housing Authority partners with Hopelink Mobile Market to increase food access for residents during COVID-19. (Photo taken in January)

Housing Authority of Billings

Read about two leaders from the Housing Authority of Billings and the Billings Continuum of Care (CoC) who are preventing homelessness during COVID-19.

Portage Metropolitan Housing Authority

This summer, Portage Metropolitan Housing Authority asked residents about their needs and responded with giveaway packages including PPE supplies.

Tampa Housing Authority

Read how Tampa Housing Authority is working with PBX-Change to provide free hi-speed internet to residents during COVID-19.

Rockford Housing Authority

The Lifeforce Development Institute at Rockford Housing Authority helps residents develop workforce skills and connect to internships.

Alexandria Redevelopment and Housing Authority

Check out this article on how ARHA helped its residents cope during COVID-19 by providing rent support, giving out PPE, and transitioning to digital payment and recertification.

Waco Housing Authority & Affiliates

NAHRO spoke with WHAA to find out how both staff and residents safe and healthy during the COVID-19 crisis. Read more here.

Jefferson Metropolitan Housing Authority

Since March 23, Jefferson Metropolitan Housing Authority has welcomed 44 new families to their units during COVID-19.

Auburn Housing Authority

Residents can pick up meals every Thursday from Auburn Housing Authority housers.

Bangor Housing and Home Forward

The Urban Institute’s article on two housing agencies – Bangor Housing and Home Forward – shares how staff are supporting senior residents with food delivery, regular check-up calls, and more.

The Houston Housing Authority

The Houston Housing Authority and its partners provided free masks and groceries to their Cuney Homes residents.

In a July 13 tweet, the Houston Housing Authority showed how they provided a weekend drive-through mask and grocery giveaway at one of their public housing properties.

Housing Authority of the City of Annapolis

This article explains how the Housing Authority of the City of Annapolis will extend its #eviction moratorium until November.

Housing Authority of Baltimore City

How are public housing agencies helping during COVID-19? We’re kicking off our #HousersAtWork campaign by bringing back this funky PSA, courtesy of the Housing Authority of Baltimore City and the legendary Sugar Hill Gang.  

This image has an empty alt attribute; its file name is habc_housersatwork-1024x634.jpg
Screenshot from HABC “Everybody is at risk” campaign, featuring the Sugar Hill Gang.

The Benefits of NAHRO Membership

NAHRO membership unites you with more than 20,000 members—the largest and most effective network of housing and community development professionals. Learn more about the many benefits we provide our members and join our community now!

Learn more