Certification & Training

Trainings and Services

All our faculty are experts in their areas of industry knowledge. Most work or have worked in senior positions in the affordable housing and community development industry. They understand agency operations, management, and the responsibilities their positions require, as well as the challenges of providing quality service.

NAHRO Professional Development’s priority is providing our customers with up-to-date and accurate information and training.

NAHRO offers training programs both in person and online in a variety of topical areas. These trainings are offered online or in person at your agency!

Seeking NAHRO Certification? Be sure to take one of our Ethics trainings. Ethics is a requirement for all 22 NAHRO Certification programs.

To learn what trainings we have coming up, please visit our training calendar

Interested in hosting a private training or not seeing what you need? Please complete the request form or contact Greg Shpak by gshpak@nahro.org, 202-580-7218.

Questions? Email professionaldevelopment@nahro.org.

Intro to Affordable Housing

ABCs of Affordable Housinge-Learning0.3
Excellence in Customer ServiceIn-Person or
Virtual Classroom
Ethics for Managemente-Learning0.3
Ethics for Housing Professionals
(formerly Ethics for Specialists)
Fair HousingIn-Person or
Virtual Classroom
Preparing for Lease Termination, Hearing, and Triale-Learning0.3


Commissioner’s FundamentalsIn-Person or
Virtual Classroom
Commissioners Guide to
Monitoring & Oversight
In-Person or
Virtual Classroom
Ethics for Commissionerse-Learning0.3
Pay and Compensation:
What you need to know
Advocacy for Commissionerse-Learning0.3
Roles and Responsibilities
of Housing Commissioners
Commissioners Cornere-LearningN/A

Diversity, Equity, and Inclusion

Implicit Bias: What is it and Why Does it Matter Virtual Classroom0.15
Privilege, Bias, and Debiasing SystemsVirtual Classroom0.15

Executive Leadership

Executive Management & LeadershipIn-Person/Virtual Classroom1.3
High Performance ManagementIn-Person/Virtual Classroom1.0
The Definitive Guide for New Executive DirectorsIn-Person/Virtual Classroom1.0
PHA Operations for Executive LeadersIn-Person/Virtual Classroom1.1


HOTMA: An In-depth Review of Programmatic ChangesIn-Person/Virtual Classroom1.3
HOTMA Highlights: A General Overview of Recent Updatese-Learning0.3
HOTMA: Policy Impact and Analysis WorkshopIn-Person/Virtual Classroom0.7

Housing Choice Voucher

Housing Choice Voucher Occupancy, Eligibility, Income,
and Rent Calculation (HCVOEIR)
In-Person/Virtual Classroom3.0
HCV Portability In-Person/Virtual Classroom0.7
Preparing for HAP Terminatione-Learning0.3

Maintenance & Inspections

How to Effectively Manage Your Maintenance ProgramIn-person/Virtual classroom1.3
Managing Public Housing MaintenanceIn-person/Virtual classroom2.0
Housing Quality Standards (HQS)In-person/Virtual classroom2.0
Transitioning from UPCS to NSPIREIn-person/Virtual classroom0.7
NSPIRE for Public HousingIn-person/Virtual classroom2.0
NSPIRE for VouchersIn-person/Virtual classroom2.0
Get Your Team NSPIREd: Ensuring Your Public Housing Teams are Ready to Implement NSPIRE  In-person/Virtual classroom0.6

Organizational Planning and Development

Leading Through Times of Change and Transitione-Learning0.3
Succession PlanningIn-Person/Virtual Classroom1.0

Public Housing

Public Housing Manager (PHM)In-Person/Virtual Classroom2.0

Resident Services

Family Self-Sufficiency (FSS)In-Person/Virtual Classroom2.0
Establishing and Operating the Program Coordinating Committee (PCC) for Your FSS programe-Learning0.3
FSS: A Holistic Approach to
Client Engagement
In-Person/Virtual Classroom0.7
Teaming for Success! Developing Effective Resident CouncilsIn-Person/Virtual Classroom1.0
Nuts and Bolts of Service CoordinationIn-Person/Virtual Classroom0.9


Procurement & Contract ManagementIn-Person/Virtual Classroom1.7

Technical Assistance

Salary StudiesEmail/virtual basedN/A