Certification & Training

Trainings & Services

NAHRO’s training programs of the highest quality. All of our faculty are experts in their areas of industry knowledge. Most work or have worked at senior positions in the affordable housing and community development industry. Therefore, they understand agency operations and management and the responsibility that accompanies these responsibilities, as well as the challenges of providing quality service to those they serve.

NAHRO Professional Development’s priority is providing up-to-date and accurate information and training for our customers.

NAHRO offers training programs both in person and online in a variety of topical areas. These trainings are offered online or in person at your agency!

Seeking NAHRO Certification? Be sure to take one of our Ethics trainings. Ethics is a requirement for all 22 NAHRO Certification programs.

To learn what trainings we have coming up, please visit our training calendar

Interested in hosting a private training or not seeing what you need? Please complete the request form or contact Greg Shpak by gshpak@nahro.org, 202-580-7218.

Questions? Email professionaldevelopment@nahro.org.

Note: We are currently developing training for both HOTMA and NSPIRE for Housing Choice Vouchers and will finalize these offerings once all policy and regulations regarding these programs have been released. Keep an eye out for future updates and thank you for choosing NAHRO Professional Development!

Intro to Affordable Housing

ABCs of Affordable Housinge-Learning0.3
Excellence in Customer ServiceIn-Person/Virtual Classroom0.7
Ethics for Managemente-Learning0.3
Ethics for Housing Professionals
(formerly Ethics for Specialists)
Fair HousingIn-Person/Virtual Classroom1.3


Commissioner’s Fundamentals*In-Person/Virtual Classroom1.0
Commissioners Guide to Monitoring & Oversight*In-Person/Virtual Classroom1.0
Ethics for Commissioners*e-Learning0.3
Pay and Compensation: What you need to know*e-Learning0.3
Advocacy for Commissionerse-Learning0.3

Diversity, Equity, and Inclusion

Implicit Bias: What is it and Why Does it Matter Virtual Classroom0.3
Privilege, Bias, and Debiasing SystemsVirtual Classroom0.3

Executive Leadership

Executive Management & LeadershipIn-Person/Virtual Classroom1.3
High Performance ManagementIn-Person/Virtual Classroom1.0
The Definitive Guide for New Executive DirectorsIn-Person/Virtual Classroom0.7
PHA Operations for Executive LeadersIn-Person/Virtual Classroom1.3

Housing Choice Voucher

Housing Choice Voucher Occupancy, Eligibility, Income
and Rent Calculation (HCVOEIR)
In-Person/Virtual Classroom3.0
HCV Portability In-Person/Virtual Classroom0.7

Human Resources for Housing Authorities

Finding and Retaining Employees: Developing and
Improving Talent Strategies for Organizational Success
R U OK? Wellbeing in the Workplacee-Learning0.3

Maintenance & Inspections

How to Effectively Manage Your Maintenance ProgramIn-person/Virtual classroom1.3
Managing Public Housing MaintenanceIn-person/Virtual classroom2.0
Housing Quality Standards (HQS)In-person/Virtual classroom2.0
Transitioning from UPCS to NSPIREIn-person/Virtual classroom0.7
NSPIRE for Public HousingIn-person/Virtual classroom2.0

Organizational Planning and Development

Succession PlanningIn-Person/Virtual Classroom1.0

Public Housing

Public Housing Manager (PHM)In-Person/Virtual Classroom2.3
Public Housing Occupancy, Eligibility, Income,
and Rent Calculation (PHOEIR)
In-Person/Virtual Classroom3.0

Resident Services

Family Self-Sufficiency (FSS)In-Person/Virtual Classroom2.0
Establishing and Operating the Program Coordinating
Committee (PCC) for your FSS program
FSS: A Holistic Approach to Client EngagementIn-Person/Virtual Classroom0.7
Peer Support for Family Self-Sufficiencye-LearningN/A
Teaming for Success! Developing Effective
Resident Councils
Virtual Classroom1.0


Procurement & Contract ManagementIn-Person/Virtual Classroom1.3
Capital Fund ProgramIn-Person/Virtual Classroom1.3

Technical Assistance

Salary StudiesEmail/virtual basedN/A