NAHRO Training Cancellation Policy

Online Transfers

In lieu of cancellation, registrants can transfer their registration to a different offering of the same training. Participants may only transfer their registration one (1) time – additional requests may not be honored. If a participant transfers their registration, they forfeit any right to a refund or credit.

No shows will not be eligible for transfer to another training offering. Once the training has begun, transfer requests will not be honored.

To request a transfer to another date: send an email to professionaldevelopment@nahro.org and reference your Invoice Number, as well as the new dates of the training you would like to be transferred to. To find your Invoice Number, log into your account, and under My Account, click My Invoices. You should see your invoice number there.

Live (In-Person) Training Cancellation

For a full refund to be issued, the registrant must provide a written request for cancellation at least 20 calendar days in advance of the start date of the session. Credits or refunds will not be offered to those who cancel with less than 20 calendar days’ notice to NAHRO. No shows are not eligible for refunds or credit.

We make every effort to ensure that our training sessions continue as planned, however, from time to time we may have to cancel a session. In the event that NAHRO cancels a training, we will issue a full refund for the registration fee and training materials purchased. Please note: NAHRO is not responsible for airfare, lodging, or other travel related expenses. NAHRO reserves the right to reassign faculty or cancel a session at any time. 

To cancel: send an email to professionaldevelopment@nahro.org and reference your Order Number.  No shows will not be eligible for a refund.

Exams are non-refundable.

Financial Management Training Program Cancellation Policy

Bundle (Fully online or Blended):

To cancel a bundle purchase (all six FMTP sessions), the registrant must provide a written request of cancellation at least 20 business days in advance of the first session in the bundle. Please note that refunds will not be provided, in any form, after the first session of the bundle occurs. Individuals are strongly encouraged to ensure they are able to participate in the session prior to registering and processing payment.

In addition, it is the responsibility of the attendee to confirm system requirements and test their devices and internet connection prior to the start of the online session. Should a technical failure occur at the attendee’s workplace or home that prohibits access to the session, a request for a refund may not be honored. NAHRO utilizes the Zoom platform for its e-Learning and Distance Learning sessions. To learn about technology requirements, please visit: https://support.zoom.us/hc/en-us. 

However, if the technical failure is the fault of NAHRO and the session is canceled or rescheduled as a result, full credit will be applied toward another online session of equal or lesser value, or a full refund will be issued upon request. 

To cancel: Please send an email to professionaldevelopment@nahro.org and reference your Order Number. No shows will not be eligible for a refund. 

If you have any questions regarding the online registration process or NAHRO’s payment policy, please contact us at professionaldevelopment@nahro.org. 

For a-la-Carte Virtual Sessions:

To cancel an online course registration, the registrant must provide a written request of cancellation at least 10 business days in advance to the start date of the session. If received less than 10 business days prior to the start date, a cancellation fee of 25% will be incurred, or a registrant can receive a full credit to be applied toward another session of equal or lesser value within the FMTP program. The credit must be used within one year of cancellation to avoid forfeiting. Individuals are strongly encouraged to ensure they are able to participate in the session prior to registering and processing payment.

To cancel: Please send an email to professionaldevelopment@nahro.org and reference your Order Number. No shows will not be eligible for a refund. 

In addition, it is the responsibility of the attendee to confirm system requirements and test their devices and internet connection prior to the start of the online session. Should a technical failure occur at the attendee’s workplace or home that prohibits access to the session, a request for a refund may not be honored. NAHRO utilizes the Zoom platform for its e-Learning and Distance Learning sessions. To learn about technology requirements, please visit: https://support.zoom.us/hc/en-us. 

However, if the technical failure is the fault of NAHRO and the session is canceled or rescheduled as a result, full credit will be applied toward another online session of equal or lesser value, or a full refund will be issued upon request. 

For a-la-Carte In-Person Sessions:

To cancel an in-person course registration, the registrant must provide a written request of cancellation at least 20 business days in advance to the start of the session. If received less than 20 business days prior to the start date, a cancellation fee of 25% will be incurred, or a Registrants can receive a full credit to be applied toward another session of equal or lesser value within the FMTP program. The credit must be used within one year of cancellation to avoid forfeiting. 

To cancel: Please send an email to professionaldevelopment@nahro.org and reference your Order Number. No shows will not be eligible for a refund.