NAHRO Training Cancellation Policy
Online Training Cancellation Policy
To cancel and receive a refund, written notice must be emailed to professionaldevelopment@nahro.org.
To receive a full refund, the request must be made seven (7) days in advance of the start date of the training.
If a cancellation request is made less than seven (7) days before the start date of the training, a credit of the amount paid will be provided. All credits must be used by December 31 of each calendar year. Any credit not used by December 31 of the same calendar year will be forfeited. Credits may be used by anyone from the same Agency or Organization as the original registrant. Once credit has been used in lieu of payment, registration is subject to the transfer policy.
Once a training has begun, refund requests will not be honored. No shows are not eligible for a refund or transfer.
It is the responsibility of the attendee to confirm system requirements and test their devices and internet connection prior to the start of the online session. Should a technical failure occur at the attendee’s workplace or home that prohibits access to the session, a request for a refund may not be honored. NAHRO does not record online trainings and cannot provide a recording of any missed sessions. If a technical failure results as the fault of NAHRO and the session is canceled or rescheduled as a result, a full refund will be issued upon request.
Online Transfers
To transfer a training, written notice must be emailed to professionaldevelopment@nahro.org with your current registration information as well as the new dates of the training you would like to be transferred to.
The original registrant and the transferee must be members of the same Agency or Organization to be eligible for a transfer.
Transfer requests must be made seven (7) days before the start date of the training. Any requests made after that will be determined on a case-by-case basis.
Registrants may transfer their registration to another offering of the same training one (1) time. Additional requests will not be honored. If a participant transfers their registration, they forfeit the right to a refund or credit.
Once a training has begun, transfer requests will not be honored. No shows are not eligible for a refund or transfer.
In-Person Training Cancellation
In-person trainings tied to a NAHRO Conference will follow the Conference cancellation/transfer policy. Written notice should be provided to professionaldevelopment@nahro.org.
For in-person trainings not tied to a NAHRO Conference, to receive a refund, written notice must be emailed to professionaldevelopment@nahro.org.
To receive a full refund, the request must be made twenty-one (21) calendar days in advance of the start date of the training.
If a cancellation request is made less than twenty-one (21) calendar days in advance of the start date of the training, the request will be handled on a case-by-case basis.
In-person trainings are not eligible to receive credit.
Once a training has begun, refund requests will not be honored. No shows are not eligible for a refund or transfer.
NAHRO’s Emerging L.E.A.D.ership Program
The NAHRO Emerging L.E.A.D.ership program has very limited availability for each Cohort. As a result, individuals should review the schedule in detail and confirm their ability to fully participate before registering.
To receive credit for completing the program and to graduate, individuals are required to complete all six (6) training sessions.
NAHRO does not offer makeup sessions for in-person sessions. All virtual training sessions will be recorded; however, participants must attend three (3) of the four (4) virtual sessions live to receive full credit. If a virtual session is missed, the participant must view the recording before the next training session.
There are no registration transfers for the L.E.A.D. program. If the person registered cannot attend the training, the registration will be canceled a refund issued if the request is within NAHRO’s L.E.A.D. refund policy guidelines.
For a refund to be issued, the registrant must provide a written notice of cancellation at least thirty (30) days before the program begins. The amount paid will be refunded less $250 for program assessment and administrative fees. To cancel, please send an email to professionaldevelopment@nahro.org and reference your Order Number.
No refund request will be honored after the thirty (30) day refund request deadline has passed. No shows to either the in-person sessions or virtual sessions will not be refunded.
Exams
Exams are non-refundable.