Member Services Q&A


Q:  Is my agency a National NAHRO Member?
A:   Please call any Customer Service Specialist at 877-866-2476, and they will be happy to assist you.

Q: How many benefit recipients/associates is my agency allowed? 
A:  The number of benefit recipients/associates your agency receives depends on the amount paid in member dues.  All agencies receive 6 benefit recipients/associates as part of the membership, and 1 benefit recipient/associate for every $200 paid in member dues, up to 50 benefit recipients/associates at no additional cost.  If you go over your allotment, you can add benefit recipients/associates at $25 per benefit recipients/associate per year.

Q: What is the difference between a member individual contact and a member benefit recipient/associate?
A. Anyone who works for a member agency/organization is considered a member individual contact and is entitled to the member discount on products and services.

Benefit recipients/associates receive the member discount as well, but they are also eligible to vote in NAHRO elections, serve on committees, have access to the NAHRO Career Center, receive special Direct News emails, and more.

Q:  How are the NAHRO membership dues calculated for housing authorities?
A:  The dues are calculated at $1.60 per unit that the agency administers. There is a $100 minimum and a $22,000 maximum.

Q:  Does NAHRO have individual memberships?
A:  NAHRO has a category called Allied Individual Members.  Allied Individual Members are those who are unemployed, students, academics, retired, military, international, and HUD staff.  The cost per year is $25.

Please note: If you work for an organization that is not a member of NAHRO but is eligible for membership, or if you own a company that is not a member of NAHRO but is eligible for membership, then you are not eligible to join as an Allied Member.  Your organization/company must join instead

Q:  What is a Corporate Membership?
A:   A Corporate Membership is a category for those who are vendors, suppliers, consultants and non-profits who are supplying and selling products and services to NAHRO members.  Corporate Membership entitles your organization to the same benefits as other NAHRO members, plus Corporate members are eligible to be included in the Buyer’s Guide and receive the discounted rate on advertising and the booth at the National Conference and Exhibition.

Q:  How can I make changes to the agency’s associates list?
A:   The primary contact or their designee as a Secondary Contact can make changes to their employee and/or benefit recipient/associate information online.

Simply log into the NAHRO website and click on “My Account” at the top of the page and then click on either “My Organization” or “My Membership.”

If you are not the primary contact or their designee, please use the links below to complete the online form.  Please note you will need to login in order to access these forms.  Once the form is submitted, the changes will be made within 3-5 business days and a revised NAHRO Account Membership Information form, which lists both contacts and benefit recipients/associates, will be emailed to the person submitting the form for review.

Q: Can I pay my NAHRO dues with a credit card?
A:  NAHRO accepts Visa, MasterCard, and American Express.

Q: Can I pay my NAHRO dues online?
A:  Primary and/or secondary contacts may pay for their membership online.

Q: What are the Region and Chapter dues lines on my invoice?
A:  NAHRO collects the dues for some, not all, Regions and Chapters. Currently we collect dues for MARC, Central Eastern Pennsylvania, Southern California, and Northern California/Nevada.

If you wish to be a member of the Region and or Chapter, please pay the additional amount on your renewal invoice.  Region and Chapter dues are totally separate from NAHRO National agency dues. Please note according to the NAHRO Constitution, once you are a member of National, you are eligible for membership at the Region and/or Chapter level.


Q: How can I access the “Members Only” portion of the website?
A: You can access the “Members Only” portion of the website by logging into the NAHRO website.  Your login consists of the following:

  • Username — email address that we have on file
  • Password — your associate ID Number unless you have changed it.

Q: How can I change my Password?
A: Select Login at the top of the page and at the bottom of the next page, select “Reset my password.” If you have trouble changing your password, please call 877-866-2476 and ask for a Customer Service Specialist.

Q: How can I obtain my Associate ID Number?
A:  Please call any Customer Service Specialist at 877-866-2476, and they will be happy to assist you.


Q:  Can I receive the NAHRO MONITOR as a subscription?
A:  You can only receive a NAHRO Monitor subscription if you are connected to a member agency/organization as an individual member contact or as a benefit recipient/associate. Effective January 2024, the Monitor is no longer printed and mailed. It is emailed and available online. If you are a member, you can sign up to receive email notifications in your account communication preferences

Q: Can I receive the Journal of Housing & Community Development (JOHCD) as a Subscription?
A:  Current editions of the Journal are free and anyone can access it online. Archived editions of the journal may be accessed for a fee. If your agency/organization is a member, you can sign up to receive email notifications in your account communication preferences

Agency Awards

Q:  What are the Agency Awards of Merit and how can I apply?
A:   The Agency Awards Program is a two-tiered program consisting of the Awards of Merit and the Awards of Excellence.  The first tier of the program, the Awards of Merit, are submitted to National NAHRO and sent to Regional Juries for review.

The second tier of the program, the Awards of Excellence, are selected from the Award of Merit winners nominated for an Award of Excellence by the Regional Juries.  They are sent to National Juries who may select up to 24 Awards of Excellence each year.

Q:  Did you receive my awards entry?
A:   Once you submit and pay an Awards of Merit application online, you will receive an email notification confirming that it was received by us. If you do not receive a submission number, please email or call La Tonya Rajah at, 202-580-7206 and she will be happy to assist you.

Q: What is the cost to apply for an Agency Awards of Merit?
A:   There are two fee tiers pertaining to the agency awards.  Early Bird Rate: $50 and Late Rate: $150.

Q: When can I apply for an Agency Awards of Merit?
A:   Awards of Merit applications are available from January thru April at