NAHRO Certified Manager of Property Operations (CMPO)

NAHRO’s Certified Certified Manager of Property Operations (CMPO) designation demonstrates that an individual has the knowledge, skills and ability necessary for

Defining “High Performance Manager”
Understanding key competencies as they relate to improved managerial effectiveness
Reflecting on their unique management and communication styles and exploring the effects of their approaches to managing and communicating
Identifying and practicing skills that contribute to creating high performance work environments
Applying critical thinking and problem-solving techniques

How do I become a NAHRO Certified Manager of Property Operations (CMPO)

NAHRO has two paths to becoming Certified! Please refer to the chart below to determine the path that works best for you.

Your Path to Become a NAHRO Certified Manager of Property Operations (CMPO) Flow Chart There are two paths to become NAHRO CMPO Certified. Path 1: If you do not have ten or more years of any combination of experience within the public sector or seven or more years of experience in property management within the public sector, you are required to take the NAHRO High Performance Management Training, along with thirty-eight additional hours of NAHRO trainings. This path also requires you to receive a passing score on the NAHRO High Performance Management Certification Exam, Take NAHRO Ethics for Management Training, and Complete the CMPO Certification Application. Path 2: If you have ten or more years of any combination of experience within the public sector or seven or more years of experience in property management within the public sector, you may forgo the NAHRO High Performance Management Training and 38 additional hours of NAHRO training. This path still requires you to receive a passing score on the NAHRO High Performance Management Certification Exam, Take NAHRO Ethics for Management Training, and Complete the CMPO Certification Application.

Certification Requirements

Education & Experience	High School Diploma or Equivalent AND 6 months of experience OR Associates degree and above (without the 6 months of experience)
Specialist Training	Completion of NAHRO’s High-Performance Management Training, along with thirty-eight (38) additional hours of NAHRO training.
Ethics Training	Completion of NAHRO’s Ethics for Management Training
Exam	Passing Score on NAHRO’s Certified Manager of Property Operations (CMPO) Certification Exam
Application	Submission of Certification Application

Requirement to waive the management training and sit for the exam:

To waive the management training requirement, participants must have ten (10) or more years of (any combination) experience OR seven (7) or more years of experience (in a management position) in property management within the public sector. Roles that may be considered are HCV Program/Asset/Property Manager, Deputy Director, and Department Director. They must also have demonstrated knowledge in all the following:

The federally required rules and regulations as they pertain to the industry
The critical nature of property management and care of the asset
A talent for marketing and continued occupancy of a residential community
Management of day-to-day operations, including staffing and maintenance, of a residential community
Completion of compliance related responsibilities of all programs or financing requirements of the community
Requirements of modernization and capital improvements of a community
Management of budgets, capital needs assessments, procurement, and reserves for the community

NOTE: Individuals waiving the management training still have the following requirements:

Education & Experience	High School Diploma or Equivalent
Ethics Training	Completion of NAHRO’s Ethics for Management Training
Exam	Passing Score on NAHRO’s Certified Manager of Property Operations (CMPO) Certification Exam
Application	Submission of Certification Application

If you are unsure if you are eligible to waive the specialist training requirement, please email professionaldevelopment@nahro.org or call 202-589-7211.

All applicants must understand the importance of, and agree to adhere to, NAHRO’s Professional Code of Conduct.

DOWNLOAD CMPO APPLICATION

download CMPO Certification guide