Certified Maintenance Manager (CMM)
NAHRO’s Certified Maintenance Manager (CMM) designation demonstrates that an individual has the knowledge, skills and ability necessary for:
- Assessing their real estate portfolio, planning for asset and equipment replacement, and developing strategies to meet executive vision and owner’s and stakeholders’ objectives (OSO) for each property.
- Developing property level maintenance plans and key performance indicators towards achieving OSO.
- Recalling the roles and responsibilities of maintenance supervisors/managers.
- Examining the technical and resource management skills necessary for effective maintenance program management.
- Recognizing and applying strategies for effective employee supervision.
- Identifying and prioritizing key day-to-day maintenance functions and their impact on asset preservation.
- Demonstrating the ability to assess and prioritize property needs and developing a plan, with SMART (specific, measurable, achievable, realistic, timeframe) goals to effectively manage and maintain high quality housing assets.
How do I get the NAHRO Certified Maintenance Manager (CMM)?
NAHRO has two paths to becoming Certified! Please refer to the chart below to determine the path that works best for you.
Note: NAHRO’s Ethics is now on-demand with Ethics for Housers, and this course fulfills the Ethics requirement for NAHRO Certification.
Certification Requirements
| Education & Experience | High School Diploma or Equivalent AND 6 months of experience OR Associates degree and above (6 months of experience not required) |
| Specialist Training | Completion of NAHRO’s How to Effectively Manage Your Maintenance Program Training |
| Ethics Training | Completion of NAHRO’s Ethics for Housing Professionals, Ethics for Management Training OR On-demand Ethics for Housers Training |
| Exam | Passing score on NAHRO’s Managing Maintenance Certification Exam |
| Application | Submission of Certification Application |
Requirement to waive the management training and sit for the exam
To waive the management training requirement, participants must have five (5) or more years of experience working within a housing maintenance program (e.g., maintenance manager/supervisor)* and demonstrated knowledge in all the following:
- Ability to effectively hire, on-board, manage, coach, and evaluate maintenance employees.
- Ability to develop program and property level maintenance, preventative maintenance and disaster/contingency plans based on owner/agency goals and asset preservation strategies.
- Effectively and efficiently prioritize the daily work and projects and maximize the performance of maintenance employees.
- Effectively and efficiently managing property and program resources such as inventory, equipment, tools, and budget.
- Ability to calculate vacancy loss (total unit turnover time) and minimize the time maintenance needs to turnover units.
*This experience can be acquired through work with a private housing organization, public sector/local/state housing authorities or a combination of both.
NOTE: Individuals waiving the specialist training still have the following requirements:
| Education & Experience | High School Diploma or Equivalent |
| Ethics Training | Completion of NAHRO’s Ethics for Housing Professionals, Ethics for Management Training OR On-demand Ethics for Housers Training |
| Exam | Passing score on NAHRO’s Managing Maintenance Certification Exam |
| Application | Submission of Certification Application |
If you are unsure if you are eligible to waive the specialist training requirement, please email professionaldevelopment@nahro.org or call 202-589-7211.
All applicants must understand the importance of, and agree to adhere to, NAHRO’s Professional Code of Conduct.
Recertification:
0.5 NAHRO CEUs (5 training hours) required every 3 years from date of certification.
For further information regarding NAHRO Certification, contact: