Certification & Training

Certified Maintenance Manager of Public Housing (CMM-PH)

NAHRO’s Certified Maintenance Manager of Public Housing (CMM-PH)? designation demonstrates that an individual has the knowledge, skills and ability necessary for:

  • Implementing strategies to improve daily operations, unit turns, and REAC scores.
  • Creating and maintaining a Public Housing Maintenance Plan.
  • Explaining basic procurement requirements and identifying maintenance budget expenditures.

How do I get the NAHRO Certified Maintenance Manager of Public Housing (CMM-PH)?

NAHRO has two paths to becoming Certified! Please refer to the chart below to determine the path that works best for you.

Your Path to Become NAHRO Certified Maintenance Management – Public Housing (CMM-PH) Flow Chart  There are two paths to become NAHRO CMM-PH Certified.  Path 1: If you do not have five or more years of experience managing a public housing maintenance program, you are required to take the NAHRO Managing Public Housing Maintenance Training. This path also requires you to receive a passing score on the NAHRO Managing Public Housing Maintenance Certification Exam, take NAHRO Ethics for Housing Professionals or Ethics for Management Training and Complete the CMM-PH Certification Application.  Path 2: If you have five or more years of experience managing a public housing maintenance program, you may forgo the NAHRO Managing Public Housing Maintenance Training. This path still requires you to receive a passing score on the NAHRO Managing Public Housing Maintenance Certification Exam, take NAHRO Ethics for Housing Professionals or Ethics for Management Training and Complete the CMM-PH Certification Application.

Certification Requirements

Education & ExperienceHigh School Diploma or Equivalent AND 6 months of experience 
OR Associates Degree and above (6 months of experience not required) 
Specialist TrainingCompletion of NAHRO’s Managing Public Housing Maintenance Training
Ethics TrainingCompletion of NAHRO’s Ethics for Housing Professionals
OR Ethics for Management Training
ExamPassing score on NAHRO’s Managing Maintenance Certification Exam
ApplicationSubmission of Certification Application 

Requirement to waive the management training and sit for the exam:

To waive the management training requirement, participants must have five (5) or more years of experience managing a Public Housing Maintenance program (e.g., Public Housing Maintenance Manager/Supervisor) and demonstrated knowledge in all the following:

  • Ability to effectively hire, on-board, manage, coach, and evaluate maintenance employees.
  • Ability to develop program and property level maintenance, preventative maintenance and disaster/contingency plans based on owner/agency goals and asset preservation strategies. 
  • Effectively and efficiently prioritize the daily work and projects and maximize the performance of maintenance employees. 
  • Effectively and efficiently managing property and program resources such as inventory, equipment, tools, and budget. 
  • Ability to calculate vacancy loss (total unit turnover time) and minimize the time maintenance needs to turnover units.
  • Ability to identify the components of the Public Housing Assessment Program (PHAS) and UPCS inspections and determine how daily operational decisions impact scores and compliance. 
  • Understand the basics of Public Housing procurement and contacting and how to conduct a cost benefit analysis to assist you in determining if you want to contract for a particular service. 

NOTE: Individuals waiving the specialist training still have the following requirements:

Education & ExperienceHigh School Diploma or Equivalent
Ethics TrainingCompletion of NAHRO’s Ethics for Housing Professionals
OR Ethics for Management Training 
ExamPassing score on NAHRO’s Managing Public Housing Maintenance Certification Exam
ApplicationSubmission of Certification Application

If you are unsure if you are eligible to waive the specialist training requirement, please email professionaldevelopment@nahro.org or call 202-589-7211.

All applicants must understand the importance of, and agree to adhere to, NAHRO’s Professional Code of Conduct. 

Recertification:

0.5 NAHRO CEUs (5 training hours) required every 3 years from date of certification.

For further information regarding NAHRO Certification, contact:

professionaldevelopment@nahro.org